Jefferson Stepp
Cumming,GA
Summary
Accomplished Lead Bartender with a proven track record at The Blue Room, enhancing customer satisfaction and exceeding sales goals through expert customer service and suggestive selling. Skilled in staff management and new hire training, I excel in creating engaging environments and fostering team development. Demonstrates strong inventory management and an outgoing personality, driving performance improvement. Possess strong networking and communication skills. Proven track record of success in satisfying customers through exceptional service. Experience in management and leading bartending team of 14 to fill all customer orders. Talented multitasker with determination to maintain high customer satisfaction ratings.
Overview
7
7
years of professional experience
Work History
Lead Bartender
The Blue Room
04.2022 - 02.2024
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on how to operate the systems, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Lead Bartender
Veranda
05.2023 - 08.2023
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Social Activities Director
Alpha Tau Omega Fraternity
11.2021 - 11.2022
- Responsible for conceptualizing, planning, and coordinating a diverse range of social events, including parties, mixers, formals, date nights, philanthropy events, and other gatherings. Involves determining event themes, selecting venues, arranging catering, managing budgets, and overseeing logistics to ensure successful execution.
- Prioritize the safety and well-being of fraternity members by implementing risk management protocols, ensuring compliance with organizational policies, and adhering to relevant laws and regulations governing event hosting and alcohol consumption.
- Developed strong relationships with local organizations to secure resources and partnerships that benefit the fraternitie's experience.
- Raised the most money in our chapters history in support of Safe Haven.
Safety Watch
Reinicke Athens Inc.
03.2020 - 08.2020
- Coordinated with external agencies to ensure seamless integration of safety standards during project execution.
- Performed root cause analysis following incidents or near-misses, taking action to prevent future occurrences proactively.
- Informed team members about new developments in occupational health and safety, facilitating continuous improvement efforts across the organization.
Sales Associate
Castle Car Wash
03.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - Biology
Georgia Southern University
Statesboro, GA05.2024
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Outgoing Personality
- Performance Improvement
- New Hire Training
- Sales expertise
- Handling Difficult Customers
Affiliations
- Alpha Tau Omega
Timeline
Lead Bartender
Veranda
05.2023 - 08.2023
Lead Bartender
The Blue Room
04.2022 - 02.2024
Social Activities Director
Alpha Tau Omega Fraternity
11.2021 - 11.2022
Safety Watch
Reinicke Athens Inc.
03.2020 - 08.2020
Sales Associate
Castle Car Wash
03.2017 - 04.2019
Bachelor of Science - Biology
Georgia Southern University
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