Summary
Overview
Work History
Education
Skills
Accomplishments
Basic Qualifications
Certification
Timeline
Generic

Jeffery Baber

Sammamish,WA

Summary

Senior Manager

Qualified by a combination of airline, management, formal undergraduate level studies, specialized professional training, and course work toward a Masters in Aviation Management (48 Credit Hours). Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager of Flight Operations Technical

Horizon Air
02.2022 - Current
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Drove operational efficiency through data-driven decision-making processes, identified fuel efficiency dashboard that will provide analytics tools for informed strategy development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Provides management and oversight for multiple technical programs in flight operations.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Leads, manages, and provides direction to the Horizon Air non-routine and technical pilots, including planning and forecasting work volume.
  • Supports Fleet Managers’ programs for data development, procedure planning and evaluation.
  • Coordinates with FAA, M&E, SOC, Standards & Training, manufacturers and vendors as required for technical program development.
  • Supports changes to the Aircraft Company Flight Manuals necessary for program development.
  • Maintain Safety Management System (SMS) qualifications and perform risk assessment, safety assurance and safety promotion per company SMS standards.
  • Gather and disseminate flight operations technical trend information for SMS feedback.
  • Manages the iPad program in coordination with IT and technical publications departments.
  • Supports the Stations Team with the management of the Deice Program.
  • Ensures compliance with Federal Aviation Regulations (FARs) with regard to all technical operations in flight, dispatch, and maintenance departments.
  • Audits and analyzes operational records as required to research technical issues.
  • Maintains AIC, door code list and MCDU/FMS Misbehaviors list.
  • For line qualified: fly as required to maintain proficiency, observe line operations, ferry flights, acceptance flights and reposition aircraft
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.

Senior Program Manager

Amazon Air
01.2020 - 10.2021
  • Drive innovation using state of the art technology to solve a real world lack of data, provide technical expertise for fleet procurement opportunities, deep dive aircraft data sources, lead continuous improvement synergies, solutions, and strategies to reduce costs and increase operational efficiency, deep dive aircraft spare regional aircraft coverage
  • Partnered with IT to develop and implement internal proprietary fuel dashboards.
  • Utilized existing fuel studies to identify a third party product to engage pilots, and proposed a bonus structure based upon fuel savings data.
  • Proposed gamification and rewards to top performing flight crews when compared to the pilot population.
  • Lead and support commercial Air Cargo and Charter teams in a fast pace environment, and set the long term vision for the Cargo Operations Team
  • Cross team alignment to supporting work streams to drive sales and remove blockers for cargo operations
  • Drive long term relationship with multiple external customers, present to executive leadership new business models and customer possibilities.
  • Evaluated third Party AI solution to gather AI data on turn efficiency, and APU utilization.

Pilot, First Officer

Frontier
10.2018 - 01.2020
  • Initial Operating Experience (IOE) completed December 2018
  • Type-rated in the Airbus 318/319/320/321
  • Successfully completed training, progressing through all gates successfully
  • Experience in a fast-paced, growing organization
  • Regularly manage conflicting priorities and apply good judgment in high-stress situations
  • Responsible for compliance with all regulations, company policies and procedures.

Pilot, CA/FOQ

Trans States Airlines (TSA)
09.2017 - 07.2018
  • Returned to airline flying after 5 years out of the multi-pilot cockpit, training with TSA in September, 2017
  • Upgraded to Airline Transport Pilot (ATP) and type-rating in ERJ-145
  • Resigned on good terms to interview with Frontier.

Director of Operations

SunCountry Flight Services
06.2006 - 05.2014
  • Manage air transportation network to exceed customers’ expectations daily
  • Manage safety, flight, & maintenance departments
  • Network and route planning, implementation of a Crew Resource Management (CRM) program
  • Interface with FAA inspectors for all local, state, and federal aviation regulations
  • Administer and comply with company policies as described in the General Operations Manual
  • Develop processes to enable success in safety and training, flight safety and accident investigations
  • Evaluated and developed flight procedures, checklists
  • Maintain all company operations manuals and communicate effectively between departments
  • Held various roles to include safety manager, chief pilot

Education

Management

Embry-Riddle Aeronautical University

B.S. Degree - Business Administration

University of California – Riverside
01.2001

Skills

  • Leadership
  • Management
  • Strategic Planning
  • Team Building
  • Problem Solving
  • Project Completion
  • Mentorship
  • Business Development
  • Verbal and written communication
  • Key Performance Indicators
  • Complex Problem-Solving
  • Excellent Communication Skills
  • Business Administration
  • Policy Implementation
  • Operations Management

Accomplishments

  • Collaborated with team of 10 in the development of proprietary RNP Procedures.
  • Nominated and accepted into the Leader Accelerator Program.

Basic Qualifications

Airline Transport Pilot, Certified Flight Instructor Airline Single & Multi Engine Land Instrument Airplane, Commercial Pilot Airplane Single Engine Sea, Ground Instructor - AGI, AGII, 14 CFR Part 107 Remote Pilot Certificate, Airbus A319/320/321, EMB-145, King Air 200, King Air C90, Pilatus PC12, BE-1900, First class, True, 10+ years of aviation flight operations, 10+ years flight instructor experience, experience with data reporting, Excel, Tableau, Sabre, Redshift

Certification

ATP

Airbus A320 Type Certificate

Embraer E175 Type Certificate

Embraer E145 Type Certificate

Letter of Authorization for RNP approach validation

Timeline

Manager of Flight Operations Technical

Horizon Air
02.2022 - Current

Senior Program Manager

Amazon Air
01.2020 - 10.2021

Pilot, First Officer

Frontier
10.2018 - 01.2020

Pilot, CA/FOQ

Trans States Airlines (TSA)
09.2017 - 07.2018

Director of Operations

SunCountry Flight Services
06.2006 - 05.2014

Management

Embry-Riddle Aeronautical University

B.S. Degree - Business Administration

University of California – Riverside

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Jeffery Baber