JEFFERY BELL
Killeen,TX
Summary
Highly productive customer service team member well-versed in service delivery standards. Proven to navigate complex concerns well. Offering 20+ years of experience in claims resolution and customer service-oriented positions. Expert at Communication, Computer Technology and Data Entry. Consistently resolved customer issues and satisfied requests using customer service techniques and logical problem-solving skills.
Overview
8
8
years of professional experience
Work History
Branch Administrator
ROBUST INVASIVE LOGISTICS
Killeen, TX
03.2024 - Current
- Answered incoming phone calls from customers seeking assistance or information about products and services offered by the company.
- Handled customer inquiries regarding account balances, payments, returns. via telephone or email promptly and professionally.
- Maintained records of troubleshooting activities and customer interactions.
- Provided administrative support to the Branch Manager and other staff members.
General Manager
Jack in the Box
KIlleen , TX
02.2022 - 01.2024
- Generated reports regarding sales performance data including monthly, quarterly, yearly targets achieved.
- Developed and implemented sales strategies to increase revenue.
- Tracked sales data using CRM software tools and analytics platforms.
- Drove district growth through program quality, sales initiatives and customer service.
Telecommunications Manager
Teleperformance
Killeen, TX
05.2016 - 08.2019
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
Education
High School Diploma -
Eunice High School
Eunice, LA05-2009
Some College (No Degree) - Accounting Technology and Bookkeeping
LSUE
Eunice, LASkills
- Sales Support
- Technical Troubleshooting
- Excellent With Communication
- Computer Operations Management
- Outstanding customer service
- Teamwork and Professionalism
- Leading Team Meetings
Timeline
Branch Administrator
ROBUST INVASIVE LOGISTICS
03.2024 - Current
General Manager
Jack in the Box
02.2022 - 01.2024
Telecommunications Manager
Teleperformance
05.2016 - 08.2019
High School Diploma -
Eunice High School
Some College (No Degree) - Accounting Technology and Bookkeeping
LSUE