Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

JEFFERY BLANC

Hollywood

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking customer service bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

American Express, AMEX
03.2025 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Experience Specialist

Teleperformance USA
03.2023 - 03.2025
  • Company Overview: Port Saint Lucie, USA
  • Company Overview: Port Saint Lucie, FL
  • Utilized telephone communication platforms to deliver outstanding customer service
  • Documented customer interactions in internal database to maintain customer service history details
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
  • Met customer call guidelines for service levels, handle time and productivity
  • Port Saint Lucie, FL

Team Leader

Chick-fil-A
03.2022 - 03.2023
  • Learned all required tasks quickly to maximize performance
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store
  • Learned duties for various positions and provided backup at key times

Customer Service Cashier

Honey Baked Ham
04.2019 - 11.2021
  • Learned all required tasks quickly to maximize performance
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store
  • Learned duties for various positions and provided backup at key times

Logo Designer

Self Employed Web
06.2019 - Current
  • Completed final touches for projects such as image sizes and font selection
  • Put together videos for social media, advertising, and informational purposes
  • Created digital image files for use in digital and traditional printing methods
  • Contributed to team success by completing jobs quickly and accurately

Education

High School Diploma -

Middleton High School
Tampa, FL
05.2022

Skills

  • Strong Computational Skills
  • Call center experience
  • Call Control
  • Ability to Be Flexible
  • Conflict Resolution Techniques
  • Calm and Professional Under Pressure
  • Problem-Solving Skills
  • Logo Creation
  • Adobe Creative Cloud
  • Strong Computational Skills
  • Adobe Systems
  • Verbal and Written Communication

LANGUAGES

English - Native or Bilingual
Spanish - Native or Bilingual

Certification

  • Networking Fundamentals, MTA (Microsoft Technology Associate), 2021-2026
  • Windows Server Administration Fundamentals, MTA (Microsoft Technology Associate), 2021-2026
  • Security Fundamentals, MTA (Microsoft Technology Associate), 2020-2025
  • Windows Operating System Fundamentals, MTA (Microsoft Technology Associate), 2019-2024

Timeline

Customer Service Specialist

American Express, AMEX
03.2025 - Current

Customer Experience Specialist

Teleperformance USA
03.2023 - 03.2025

Team Leader

Chick-fil-A
03.2022 - 03.2023

Logo Designer

Self Employed Web
06.2019 - Current

Customer Service Cashier

Honey Baked Ham
04.2019 - 11.2021

High School Diploma -

Middleton High School

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