Jeffery Bosar Sr.
Reynoldsville,PA
Summary
Results-driven service management professional with solid background in managing service operations and team leadership. Proven ability to enhance customer satisfaction through effective problem resolution and efficient multitasking with strong focus on team collaboration and achieving results. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
2026
2026
years of professional experience
Work History
Carpenter
Scott Pangallo Contracting
Corsica, PA
2013 - Current
- Read and interpreted blueprints to follow specifications of projects.
- Performed all trades of new and remodeled construction.
Parts Counter Person
Delaney Chevrolet GMC Honda Subaru
Indiana, PA
11.2010 - 10.2012
- Managed inventory levels, ensuring accurate stock availability for customer orders.
- Assisted customers in parts selection, providing exceptional service and product knowledge.
- Processed incoming shipments, verifying accuracy against purchase orders and maintaining storage organization.
- Collaborated with suppliers to expedite parts procurement, enhancing operational efficiency and reducing lead times.
Parts and Service Director
Kelly Chrysler Jeep Dodge
Brookville, PA
01.2004 - 11.2010
- Directed parts and service operations, ensuring alignment with organizational goals and customer satisfaction.
- Implemented process improvements, enhancing efficiency in parts inventory management and service delivery.
- Led regular team meetings to review progress, address challenges, and align strategies with company objectives.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Parts and Service Director
Bob Stultz Auto Expo / Gary Hill Auto World
Punxsutawney, PA
1992 - 2001
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
Concrete Laborer
Eastern Concrete
Baltimore, MD
06.1990 - 1992
- Poured concrete foundations and walls.
Education
High School Diploma -
Cambria Heights High School
Patton, PA1990
Skills
- Effective multitasking
- Consistent reliability
- Efficient service operations
- Positive attitude
- Teamwork and collaboration
- Service excellence
- Effective team leadership
- Professional and courteous
- Versatile in dynamic environments
- Clear communication
- Problem resolution
Accomplishments
- Used Microsoft Excel to develop customer pay, warranty and internal tracking spreadsheets to successfully achieve monthly sales goals.
- Maintained a high Customer Satisfaction Score.
- Supervised team of 7 technicians, 2 service writers and 2 parts counter persons.
Timeline
Parts Counter Person
Delaney Chevrolet GMC Honda Subaru
11.2010 - 10.2012
Parts and Service Director
Kelly Chrysler Jeep Dodge
01.2004 - 11.2010
Concrete Laborer
Eastern Concrete
06.1990 - 1992
Carpenter
Scott Pangallo Contracting
2013 - Current
Parts and Service Director
Bob Stultz Auto Expo / Gary Hill Auto World
1992 - 2001
High School Diploma -
Cambria Heights High School