Jeffery Carswell
Dublin,GA
Summary
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
9
9
years of professional experience
Work History
Nursing Assistant/Restorative Nurse Aide
Carl Vinson VA Medical Center
Dublin, GA
03.2026 - Current
- Assisted in daily patient care activities, ensuring comfort and dignity during procedures.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Supported mobility and rehabilitation efforts through safe transfer techniques and exercises.
- Maintained accurate patient records, adhering to confidentiality standards and documentation protocols.
- Collaborated with healthcare team to develop individualized care plans for patients' needs.
- Educated patients and families on health management, promoting understanding of treatment plans.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Reinforced positive care environment by engaging patients in meaningful activities and conversations.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Documented patient information and care activities in electronic health record.
- Administered daily personal care to veterans, ensuring comfort and dignity during all interactions.
- Educated residents on health practices and self-care techniques, enhancing overall well-being.
- Utilized therapeutic communication techniques when interacting with diverse patient populations, creating an environment conducive to healing and growth.
- Maintained accurate documentation of patient progress, enabling healthcare providers to adjust treatment plans as needed.
- Enhanced patient comfort and wellbeing through skilled assistance with activities of daily living.
- Played a crucial role in reducing patient falls by implementing effective fall prevention strategies and conducting regular safety assessments.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Program Support Assistant/Beneficiary Travel Clerk
Carl Vinson VA Medical Center
Dublin, GA
10.2022 - 03.2026
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive Veteran's information.
- Conducted regular audits of documentation provided by veterans, identifying consults and referral numbers ensuring Veteran's receive Travel Reimbursement.
- Performed clerical organization, answered phones and filed documentation for Mobility Manager.
- Provided exceptional customer service when responding to Veterans inquiries for Travel Reimbursement.
- Efficiently managed multiple competing priorities for Travel Reimbursement under tight deadlines by utilizing strong organizational skills and attention to detail.
- Communicated clearly with Veterans, Mobility Manager, staff and through written and digital correspondence.
- Maintained accurate records of Veteran's documents, facilitating easy access to essential BTSSS information for all veterans requesting Travel Reimbursement.
- Collaborated with CPRS and BTSSS to address qualifications for approval for Travel Reimbursement.
- Assisted in preparation of Travel Reimbursement comprehensive reports, facilitating effective communication of program status and needs.
- Enhanced BTSSS data accuracy with meticulous record-keeping and database management.
- Collected, arranged, and input information into BTSSS database system for Travel Reimbursement claims.
- Optimized Veterans with great customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into BTSSS database system for Travel Reimbursement.
- Assisted in processing travel reimbursements, ensuring compliance with VA regulations and policies.
- Utilized BTSSS software to maintain organized records of travel itineraries and appointments.
- Communicated effectively with vendors to resolve issues related to travel services and accommodations.
- Trained new staff on Travel Reimbursement procedures, enhancing team knowledge and workflow efficiency.
- Reviewed and updated veterans information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information regarding Travel Reimbursement.
- Engaged veterans to find amiable and appropriate solutions to transportation issues and travel reimbursement claims.
- Routinely and independently applies VA regulations to determine eligibility for beneficiary travel reimbursement based on information supplied by Veteran.
- Documented, monitored, validated, and processed all Travel claims within established time frames.
- Ensured veterans who applied for Travel Reimbursement; applied for travel benefits within 30 days of the date when the veteran became eligible for travel benefits.
- Ensured on a daily basis that the date of an application for beneficiary travel was the postmark date, if mailed; or the date of submission if hand delivered or provided electronically at the Beneficiary Travel office.
- Validated all Community Care appointments and obtained a letter or proof that the Community Care appointment was kept prior to approving reimbursement.
- Ensured that Proof of all Community Care appointments were attached to the claim and loaded in BTSSS.
- Ensured all Community Care proof appointments were attached to the claim in the system and on file.
- Assisted, informed, and educated veterans on decisions regarding their Travel reimbursements.
- Provided all replies in a secured messaging system for veterans in a fast, timely, and effective service.
Nursing Assistant/Mental Health (Domiciliary)
Carl Vinson VA Medical Center
Dublin, GA
10.2017 - 10.2022
- Assisted nursing staff with daily patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Implemented infection control practices, maintaining a sterile environment for patients.
- Educated patients and families on post-care instructions, enhancing recovery outcomes.
- Coordinated with multidisciplinary teams to facilitate efficient patient care plans.
- Trained new nursing assistants on best practices and organizational policies effectively.
- Streamlined documentation processes, improving accuracy in patient record-keeping.
- Led initiatives to enhance patient engagement through personalized care approaches.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Supported needs of 25-32veterans under long-term care.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
Dublin High School
Dublin, GAAssociate of Arts - Accounting And Finance
Heart of Georgia Techincal College
Dublin, GASkills
- Customer service
- Report preparation/Document Retrieval
- Analytical research/Data analysis
- Document/Records management
- Appointment scheduling/Time management
- Problem-solving/Attention to detail
- Multitasking Abilities/Reliability
- Excellent/Effective communication
- Organizational skills/Decision-making
- Team collaboration/Active listening
- Professionalism/Relationship building
- Financial analysis
- Workflow optimization
Timeline
Nursing Assistant/Restorative Nurse Aide
Carl Vinson VA Medical Center
03.2026 - Current
Program Support Assistant/Beneficiary Travel Clerk
Carl Vinson VA Medical Center
10.2022 - 03.2026
Nursing Assistant/Mental Health (Domiciliary)
Carl Vinson VA Medical Center
10.2017 - 10.2022
High School Diploma -
Dublin High School
Associate of Arts - Accounting And Finance
Heart of Georgia Techincal College