Jeffery Crooks
New Buffalo
Summary
Dynamic professional with extensive experience in law enforcement and security management, including roles at Pokagon Tribal Police and Four Winds Casino Resort. Proven skills in conflict de-escalation and criminal investigations, complemented by strong customer service and team leadership abilities. Committed to enhancing public safety and fostering community relations through proactive engagement.
Overview
35
35
years of professional experience
Work History
Store Manager
Craft Station
06.2024 - 07.2025
- Assisted in daily store operations and customer service interactions.
- Learned inventory management processes to maintain stock levels.
- Supported team in implementing visual merchandising standards.
- Adapted quickly to new point-of-sale system functionalities.
Police Officer/Police Detective
Pokagon Tribal Police
09.2019 - 01.2024
- Responded to emergency calls, maintaining public safety and order during high-pressure situations.
- Conducted thorough investigations of crimes, collecting evidence and interviewing witnesses to support case resolution.
- Collaborated with community members to foster positive relationships and encourage crime prevention initiatives.
- Enforced traffic regulations, issuing citations and educating drivers on safe practices to reduce accidents.
- Documented incidents accurately in reports, ensuring compliance with legal standards and departmental guidelines.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Assisted in special investigations and crime prevention programs.
- Conducted surveillance operations for intelligence gathering, leading to successful apprehension of suspects.
- Obtained and served search warrants related to ongoing cases.
- Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
Security Supervisor
Four Winds Casino Resort
06.2015 - 09.2019
- Supervised daily security operations to ensure safety and compliance across premises.
- Collaborated with law enforcement to address security concerns and enhance community relations.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
Police Officer
Newton Police Department
04.2000 - 05.2006
- Enforced laws and regulations to maintain public safety and order.
- Investigated incidents, gathering evidence and interviewing witnesses to aid in case resolution.
- Collaborated with community members to build trust and enhance crime prevention strategies.
- Conducted routine patrols to deter criminal activity and ensure community well-being.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Corrections Officer
Dept of Corrections
05.1997 - 04.2000
- Supervised inmate activities to ensure compliance with policies and procedures.
- Conducted regular security checks to maintain safety within facility premises.
- Responded to emergencies, utilizing conflict resolution skills to de-escalate situations.
- Documented incidents and maintained accurate logs for review by management.
Morse System Operator
U.S. Air Force Active Duty
09.1990 - 10.1992
- Monitored system performance to ensure operational efficiency and reliability.
- Troubleshot and resolved technical issues, minimizing downtime and enhancing productivity.
- Collaborated with cross-functional teams to optimize system processes and workflows.
- Conducted routine maintenance checks on equipment to maintain high operational standards.
Education
Law Enforcement Certification
State of Indiana Police Academy
09-2023
Federal Certification
Bureau of Indian Affairs
Saint Saul Marie. Mi10-2019
Law Enforcement Certification
State of Michigan Police Academy
08-2019
Law Enforcement
Iowa State Police Academy
Des Moines, IA07-2000
Dept. of Corrections Academy
Newton, IA06-1997
High School Diploma -
West Burlington Arnold High School
West Burlington, IA06-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Cash management
- Team leadership and coaching
- Inventory control
- Report writing
- Conflict de-escalation
- Criminal investigations
- Emergency management
- Team leadership
- Daily incident reporting
Timeline
Store Manager
Craft Station
06.2024 - 07.2025
Police Officer/Police Detective
Pokagon Tribal Police
09.2019 - 01.2024
Security Supervisor
Four Winds Casino Resort
06.2015 - 09.2019
Police Officer
Newton Police Department
04.2000 - 05.2006
Corrections Officer
Dept of Corrections
05.1997 - 04.2000
Morse System Operator
U.S. Air Force Active Duty
09.1990 - 10.1992
Law Enforcement Certification
State of Indiana Police Academy
Federal Certification
Bureau of Indian Affairs
Law Enforcement Certification
State of Michigan Police Academy
Law Enforcement
Iowa State Police Academy
Dept. of Corrections Academy
High School Diploma -
West Burlington Arnold High School
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