JEFFERY ERVIN
Summary
Dynamic Network Security Engineer with a proven track record at Ford Motor Company, enhancing security posture through effective policy implementation and cross-functional collaboration. Skilled in deploying security technologies and conducting vulnerability assessments, I excel in analytical thinking and communication, ensuring robust protection of network infrastructures.
Overview
9
9
years of professional experience
Work History
Network Security Engineer
Ford Motor Company
08.2021 - Current
- Assist in deploying security agents to secure Fords Network infrastructure to improve the security posture.
- I used URL filtering policies, access controls, and user authentication to control access on Fords he networks.
- I used URL filtering, malware scanning, HTTPS decryption to safeguard the Fords network.
- Used rally and Jira agile to plan work and changes.
- I made sure the security agents always were healthy and operating due to compliance standards.
- Provided regular reporting on the status of the information security program to enterprise risk teams, senior business leaders.
- Analyze and make recommendations to improve network, system, and application security posture.
- I helped Maintain the server and endpoints which sit on 15,000+ servers and clients.
- Engineer policies that restrict network access using host-based security and predefined rules to limit server access.
- Manage daily interactions with cross-functional teams to ensure the deployment of security agents aligns with policy and maintains security standards.
- As a Network cybersecurity analyst, I update security policies and ensure the security of applications by allowing traffic using host-based firewall policy rules.
- Define and develop documentation as needed to include DR/BC Plans, change control requests.
- Deployed security agents to servers and maintain the infrastructure.
- Assist with developing operations guides for new agents and new policies.
- Executing Corporate IT daily support included Change Control Tasks, IT Requests, Incident tickets and providing data necessary to perform root cause analysis, coordination.
- Implemented security controls by designing, configuring, and deploying security technologies.
- Develop solutions to protect networks, systems, and applications by evaluating and applying security tools.
Security Analyst
City of Detroit
Detroit
07.2020 - 07.2021
- Perform security monitoring with using CrowdStrike and reporting, analyze security alerts.
- Recommend improvements and assist in the of Azure implementation of enterprise-wide security application policy.
- Run vulnerability scan and Made vulnerability reports weekly using Tenable.
- Managed the security policies on IBM maas360 MDM for devices on the network.
- Assist in application security risk assessments for new or updated internal or third-party applications.
- Monitored the network environment of any malicious activity.
- Analyzed potential risks and vulnerabilities in the network and providing actionable recommendation.
- Used Proofpoint to monitor risky logins.
- Prepared detailed practices and procedures on technical processes is security process needs to be changed after doing an investigation of security events.
- Work closely with the legal, engineering, IT, and Server teams to ensure best security practices are in place.
Security Analyst
All Covered
12.2019 - 07.2020
- Created and prepared detailed practices and procedures for the best security practices on how to respond to security alerts.
- Created security run books and maintain the security procedures were kept up to date.
- Monitored Qradar and Fortisiem for security incident events.
- Monitored the collectors in Fortisiem.
- Removed viruses from end user computers.
- Worked with Incident Handlers to provide recommendations for remediation of compromised systems and any relevant countermeasures.
- Contribute to incident response, maintaining relevant communication in emails, ticket summaries, analysis, and reporting.
- Https://www.linkedin.com/company/all-covered/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3B2IotsWsSRyuMwr9bfNLj6g%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_profile_view_base-background_details_company
System Administrator
Extang Corporation/ Truck Hero
Ann Arbor
11.2018 - 09.2019
- Triaged incidents that needed to be managed by different teams within IT such as Infrastructure, Business etc.
- Troubleshoot issues with the warehouse management software.
- Support Windows based systems through implementation efforts and issue resolution.
- Installing and configuring enterprise applications.
- Triaged technical help and support for incoming queries and issues related to computer systems, ERP systems, software, and hardware.
- Provided IT support for Shop floor computers that run windows 7, 8 and 10.
- Support Industrial control systems.
- Collaborated with people across the organization implement new system processes.
- Supporting users remotely using VPN, VNC, or Remote Desktop and other tools.
- Install, modify, and repair computer hardware and software.
- Create New Users using Active Directory for new hires.
- Used Active Directory to reset end users’ passwords.
- Give Permissions to users for different group folders.
- Use ServiceNow to track tickets and communicate with users.
Security Analyst
ITPeopleNetwork
Detroit
11.2017 - 11.2018
- Monitor the organization’s networks for security breaches and investigate a violation when one occurs.
- Put together security morning reports of alerts that took place for the CSIRT Team.
- Created and documented new Security processes.
- Work with Security Engineers to write and improve Runbooks and update SharePoint site documentation.
- Malware Analysis reporting using Fire Eye AX and HX.
- Analyze Pcaps that come from security events.
- Updating the security process when needed.
- Documented and provided technical analysis of various data log types from Splunk.
- Identify, detect, and escalate any Security incidents that needs to be escalated to the CSIRT Team.
- Responsibilities for monitoring alerts and responding to the alerts with an analysis within SLA that is put in place by Ally.
- Run vulnerability scan reports for Threat & Vulnerability Department.
- Monitor network traffic and report any traffic spikes from IP address that’s not on the aggregated list by using Akamai.
- Document security alert events in ServiceNow ticketing system.
- Stay within Support service-level agreements (SLAs) to ensure that security controls are managed and maintained.
- Responsible for Malware analyst reports from security alerts and presented this information to the C.
- Analyzes security system logs, security tools, and available data sources on a regular basis to identify attacks.
- Use (SEPM) Symantec Endpoint Protection Management for Network Threat Protection (NTP) and Antivirus (AV) alerts.
- Operate and utilize the SIEM toolset to investigate and triage security events. As well, reporting and analysis of the security events provided.
- Analyzed potential risks and vulnerabilities in the network and provided actionable recommendations in the event of malicious activity by using Qualys.
- Documented and provided technical analysis of various data log types from Splunk.
- Contract At Ally Financial
IT Engineer
MSC
Southfield
05.2017 - 11.2017
- Tier 3 support for both hardware and Application Support for MSC inventory management software.
- Support AS 400.
- Troubleshooted EDI issues with ordering.
- Documented steps taken to solve each tech support ticket with ticketing system ServiceNow.
- Documented with great detailed description of the issue in ServiceNow and documented the steps how it was resolved.
- Receive and answer emails from end users asking for help with software and hardware issues.
- Used ServiceNow as the ticketed system.
- I made sure any ticket that is marked as critical will be top priority and any case when a vending is down and causes a stop in production for a customer.
- Troubleshooted any Network issues for End Users if the vending machine was not syncing to the cloud server where the SQL data base is hosted.
- Works closely with the IT Service Desk and PC Support to ensure the team is ready to offer second and third level technical support.
- I remote into the customers computers to fix any issue they may be experiencing.
- I managed user rights far as restrictions and privileges within company applications, systems, and files.
- Contract
Technical Support Analyst
American Furukawa Inc.
Plymouth
10.2016 - 04.2017
- Microsoft Office 365 Business 2016 Migration Project.
- Help migrated users to Microsoft Office 365 Business 2016.
- Build and configure desktops, laptops, and tablets such as Android, Microsoft, and Apple.
- Configured network printers/copiers.
- Troubleshooted VPN problems.
- Troubleshooted web browsers Fire Fox, Google, Chrome, Internet Explorer, Microsoft Edge.
- Troubleshooted Network Connectivity problems.
- Configured Network settings.
- Change Group Policy settings.
- Log tickets resolve user issues and problems.
- Communicated with third party outsource vendors to set up services appointments.
- Upgraded computers such as hardware and software.
- Troubleshoot Microsoft Office 365 Business 2016 problems.
- Remotely connect to user’s computers and installed software.
- Install new Software enduser’s computers.
- Keep IT equipment updates current.
- Troubleshoot Android and Apple IOS mobile devices issues.
- Remove Viruses from user’s computers.
- Trained end users on how to use software applications.
- Troubleshoot Network issues and resolved the network problems.
- Assist with planning and execution of upgrades and software implementations.
- Contract
Education
Master of Science - Technology Studies/Information Assurance
Eastern Michigan University
Ypsilanti, MI12.2014
Bachelor of Science - Technology Management
Eastern Michigan University
Ypsilanti, MI12.2012
Associate in applied science - Energy Technology HVAC
Henry Ford College
Dearborn, MI04.2008
Skills
- Collaboration
- Communication
- Compassion
- Confidence
- Conflict Resolution
- Contextualizing
- Creativity
- Critical Thinking
- Decision Making
- Cross-functional collaboration
- Interpersonal communication
- Flexible and adaptable
- Analytical and critical thinking
- Verbal communication
- Agile methodologies
- Attention to detail
- Security policy development
Application Software
- Microsoft Office 365
- ServiceNow
- IT Connect
- Accellos WMS
- Microsoft Dynamics Great Plains
- Azure
- A1 Ship
- Mac
- Microsoft Windows XP, 7, 8, AND 11
- Autotask Endpoint Backup
- Microsoft server 2008 and 2012R
- Microsoft Word
- Microsoft Excel
- Microsoft Visio
- Microsoft Outlook
- Microsoft Project
- Fire Fox
- Google Chrome
- Internet Explorer
- Edge
- Windows Server 16, 19 and 2025
- Linux OS
- Rally
- Jira
- Dynatrace
Technology Tools
- SolarWinds
- Remote
- Team viewer
- WebEx
- NsLookup
- Kaseya
- Ping
- Whois
- Ipconfig
Security Tools
- FireEye (AX, NX, CMS and HX)
- Splunk
- CrowdStrike
- Symantec Endpoint Protection Management (AV/NTP)
- BIT9
- ArcSight
- Qualys
- BlueCoat Proxy
- AKAMAI
- Red Line
- Record Future
- Tenable
- IBM Maas360
- Proof Point
- Data Center Security (DCS)
- Microsoft Defender
- TrendMicro Vision One
- Qradar
Timeline
Network Security Engineer
Ford Motor Company
08.2021 - Current
Security Analyst
City of Detroit
07.2020 - 07.2021
Security Analyst
All Covered
12.2019 - 07.2020
System Administrator
Extang Corporation/ Truck Hero
11.2018 - 09.2019
Security Analyst
ITPeopleNetwork
11.2017 - 11.2018
IT Engineer
MSC
05.2017 - 11.2017
Technical Support Analyst
American Furukawa Inc.
10.2016 - 04.2017
Master of Science - Technology Studies/Information Assurance
Eastern Michigan University
Bachelor of Science - Technology Management
Eastern Michigan University
Associate in applied science - Energy Technology HVAC
Henry Ford College