Jeffery Gaskin

Elkins Park,PA

Summary

IT Support & Network-focused professional with experience supporting healthcare systems, managing identity access, and troubleshooting enterprise environments. Skilled in Azure AD, Active Directory, ServiceNow, and Epic Systems. Focused on delivering reliable and secure IT solutions.

Experienced with providing comprehensive support in solution center environments. Utilizes technical troubleshooting to address and resolve issues swiftly. Knowledge of customer service best practices ensures high satisfaction and efficient problem resolution.

Overview

years of professional experience

Work History

Solution Center Representative

Jefferson Health

Philadelphia, PA

08.2025 - Current

Provide Tier 1/2 support to staff, students, and patients in a high-volume healthcare environment
Troubleshoot hardware, software, and access issues using ServiceNow
Support Epic workflows and assist with access provisioning
Manage identities using Azure AD, Active Directory, and SailPoint

Audio Visual Technician

Freelance

Philadelphia, PA

08.2020 - Current

Managed live-stream production setups and technical execution
Configured cameras, microphones, and streaming software
Used OBS, Streamlabs, Restream.io for live broadcasting

IT Support Intern

Virtua Health

Marlton, NJ

01.2025 - 04.2025

Rotated across networking, IAM, and device integration teams
Assisted with Epic integration and user access management
Supported troubleshooting and system administration tasks

Education

B.S. - Information Technology

Penn State Abington

Abington, PA

05-2025

Skills

Networking: LAN/WAN, TCP/IP, Security
Systems: Windows, macOS, Linux
IAM: Active Directory, Azure AD, SailPoint

Tools: ServiceNow, Epic Systems, Genesys Cloud
Programming: Java, Python, SQL, C#
Customer service

Timeline