JEFFERY GINTNER
San Ramon,CA
Summary
Strategic Technical Program Leader with extensive experience in PMO practices, compliance automation, and risk management across IT and product domains. Drives cross-functional collaboration, develops clear roadmaps, and enhances process efficiency. Skilled in all project management phases and fostering executive partnerships to deliver innovative solutions.
Overview
1
1
Certification
16
16
years of professional experience
Work History
TECHNICAL PROGRAM MANAGER
Pinterest
San Francisco, CA
11.2022 - Current
- Joined the Compliance team to create a new program to manage SOX Controls. Converted the program to using Onspring and Asana for automated processes and notifications. Oversaw program deliverables and updates using Auditboard, Asana, Jira, and Onspring.
- Led cross-functional teams in migrating SOX controls from Jira, spreadsheets, and Coda to Onspring, improving tracking and management processes.
- Directed cross-functional teams to integrate Asana into the current SOX review and audit program.
- Developed SOX audit and review projects, tasks, calendars, and roadmaps, aligning with OKRs to enhance compliance tracking.
- Designed and implemented monthly and quarterly reporting dashboards in Onspring, Asana, and PowerPoint to visualize SLAs and KPIs.
- Interfaced closely with Engineering Directors and team leads for SOX Compliance review completion.
- Partnered with Code Owners to conduct quarterly reviews, conduct walkthroughs and provide audit information to audit teams.
TECHNICAL PROGRAM MANAGER
Meta
Menlo Park, CA
03.2022 - 11.2022
- Steered launch of critical program targeting new market; managed daily and weekly workstreams while creating status reports and dashboards to ensure team alignment.
- Governed product development phases for Facebook and Instagram launch of NFT Marketplace platform, a multimillion-dollar project, facilitating global rollout preparation with high potential ROI.
- Migrated to internal OKR tool, enhancing efficiency, transparency, and goal completion tracking for the team.
- (contract)
IT PROGRAM MANAGER
Apple
Sunnyvale, CA
09.2021 - 03.2022
- Developed application risk assessment program for IT security & compliance teams, designing tools and processes that enhanced compliance tracking globally.
- Risk Management Programs: Reinvolved progress tracking and metrics reporting with the design of Jeff's Dashboard, a Tableau dashboard currently used to evaluate risks associated with 500+ applications, databases, and new products.
- Delivered training videos and conducted one-on-one meetings to foster buy-in for new tool, increasing application assessment completion from 50% to 90% in 3 months.
- Created a program to track PCI compliance and applied IT controls to mitigate and reduce risks applicable to SOX, PCI, and general compliance requirements; improved data security and compliance by up to 50%.
- Leveraged ServiceNow to create tickets for ARA and PCI enhancements, streamlining IT and service management processes.
- (contract)
TECHNICAL PROGRAM MANAGER IV
Google
Mountain View, CA
03.2020 - 09.2021
- Contracted to launch a new program for SDK research and reverse engineering review while leading the SDK Research Team to mitigate risks and ensure all products, processes, and services were in compliance.
- Achieved ~100% compliance for application data collection and storage while managing team OKRs and driving completion to meet quarterly goals.
- Managed migration program of internal review platform with 36 separate workstreams, each containing multiple workflows.
- Developed and documented new workflows for reverse engineering SDKs and Android apps; created and managed end-to-end playbook for SDK Research Team.
- (contract)
SENIOR IT PROGRAM MANAGER, PMO
Emerson Collective
Palo Alto, CA
08.2019 - 03.2020
- Joined the senior leadership team to establish an IT Project Management Office (PMO), including standardizing portfolio, program, and project management methodology and documentation for all future projects.
- Portfolio, Program & Project Management: Revitalized project management, building the PMO to ensure effective project execution, create continuity, and expand transparency organization-wide, supporting C-level decision-making.
- Slashed 3 months of work a year within 6 months, increasing project efficiency and reducing timelines by over 50%.
- Implemented project management methodology and documentation using OPM3 standards and Salesforce.com and JIRA, streamlining workflows organization-wide.
- Conducted comparative analysis of portfolio, program, and project management software, providing implementation recommendations to enhance tool selection.
- Fulfilled contract obligations for project deliverables, ensuring compliance and timely completion.
IT PROGRAM MANAGER
ServiceNow
Santa Clara, CA
12.2018 - 06.2019
- Drove mission-critical global campaign programs and projects from concept to implementation, enhancing IT products, operations, and security with cross-functional stakeholders and business sponsors.
- Designed and managed execution plans, overseeing implementation through budget management, resource allocation, progress tracking, change control, testing, documentation, training, and delivery.
- Standardized disaster recovery and business continuity program, creating a playbook and incident response strategies to ensure 100% business continuity.
- (contract)
SENIOR IT PROGRAM MANAGER
Emerio Financial
San Francisco, CA
05.2017 - 12.2018
- Led critical programs and projects to fortify enterprise infrastructure, standardize performance, and enhance reliability, robustness, and scalability across enterprise and external domains.
- Visionary & Strategic Leadership: Conceptualized the vision for ServiceNow ITSM, providing strategic direction for infrastructure implementation, platforms, applications, and end-user support in alignment with business strategy.
- Deployed enterprise-wide information systems strategies aligned with project goals, managing associated risks, budgets, and optimizing return on investment.
- Advanced technology infrastructure through software development and cloud-based solutions, managing multiple implementation projects to ensure timely and budget-compliant results.
- Risk Management & Compliance: Launched the Audit Preparedness Program for SOC 2, SOC 3, and SOX reporting and auditing, standardizing reporting methodology and aligning with AIPCA audit guidelines.
- (contract)
ITSM PROGRAM MANAGER
Autodesk Inc.
San Francisco, CA
10.2012 - 04.2017
- Oversaw implementation and automation projects for ServiceNow ITSM suite, collaborating with internal development and cross-functional teams to identify and implement process improvements.
- Program Leadership & Success: Optimized program effectiveness by interfacing with cross-functional and global teams to improve release management procedures, resolve issues, analyze metrics, and remove barriers to success.
- Reduced program workload by over 60% through automation initiatives and programs, providing operational support through change processes via change reviews and Technical Change Advisory Board (TCAB) meetings.
- Revamped Change Management Program to enhance support for offshore teams, establishing EIS Change Management Salesforce.com Chatter site and monthly newsletter to facilitate communication.
- Chaired and facilitated sprint planning, review, and retrospective meetings while maintaining Scrum product backlog in JIRA for bi-weekly sprints.
- Acted as SOX and SOC2/3 Auditor, Compliance Manager, and CMDB Librarian, implementing programs to achieve 95% CMDB accuracy and completeness.
- Introduced a Knowledge Management Program to update and publish knowledge management articles; provided training for personnel on tools, policies, and procedures.
- (contract)
CLIENT SERVICES PROGRAM MANAGER
Verizon Business
San Jose, CA
04.2011 - 09.2012
- Managed five key Fortune 500 Global accounts as single point of contact, leading cross-functional teams of 6 to 12 across departments to ensure compliance with service and operating level agreements.
- Implemented global risk mitigation strategies for client service, developed improvement plans for at-risk performance metrics, and standardized documentation that enhanced client satisfaction.
- Generated $3.5M+ in annual revenue by selling additional products and services.
- (contract)
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT & ORGANIZATIONAL BEHAVIOR
University of San Francisco
San Francisco, CALEADERSHIP AND MANAGEMENT -
Harvard Business School Online
Skills
- SOX compliance
- Risk Management
- Compliance management
- Program and Portfolio Management
- Project Management
- PMO Operations
- Program roadmaps
- Product Development Programs
- IT improvements
- Cross-functional leadership
- Team leadership
- Stakeholder management
- Strategic partnerships
- Strategic thinking
- Training development
- Client strategy
Personal Information
SENIOR TECHNICAL PROGRAM MANAGER
Certification
- ITIL Foundations V3 Certified
- Certified Knowledge Manager – KMI
- Certified Scrum Master
- AI Certification (In Progress)
Accomplishments
- Created a program to track and assess risk for 500+ Apple applications.
- Improved project and program continuity by 25% for a multimillion-dollar project.
- Launched a high priority product for Meta on both Instagram and Facebook.
- Constructed a Project Management Office (PMO) from the ground up.
- Standardized a disaster recovery program to ensure 100% business continuity.
- Served as Client Services Program Manager for 5 Fortune 500 global accounts.
- Drove a partner integration project that secured $13M in revenue over 2 years.
- Elevated customer systems to reduce technical support calls by 80%.
- Partnered with the CEO of a startup company to close a major deal with Dell.
Custom
- He possesses an unbendable sense of integrity and honor which he brings to every engagement he undertakes. The work which Jeff provided us was timely, of the highest quality and of great assistance to us in meeting our client's needs.
- Senior Manager, Blue Shield of CA
Timeline
TECHNICAL PROGRAM MANAGER
Pinterest
11.2022 - Current
TECHNICAL PROGRAM MANAGER
Meta
03.2022 - 11.2022
IT PROGRAM MANAGER
Apple
09.2021 - 03.2022
TECHNICAL PROGRAM MANAGER IV
Google
03.2020 - 09.2021
SENIOR IT PROGRAM MANAGER, PMO
Emerson Collective
08.2019 - 03.2020
IT PROGRAM MANAGER
ServiceNow
12.2018 - 06.2019
SENIOR IT PROGRAM MANAGER
Emerio Financial
05.2017 - 12.2018
ITSM PROGRAM MANAGER
Autodesk Inc.
10.2012 - 04.2017
CLIENT SERVICES PROGRAM MANAGER
Verizon Business
04.2011 - 09.2012
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT & ORGANIZATIONAL BEHAVIOR
University of San Francisco
LEADERSHIP AND MANAGEMENT -
Harvard Business School Online