Jeffery Gross
Grocery Assistant Manager
Greenville,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
40
40
years of professional experience
4
4
Certificates
Work History
Assistant Grocery Manager
Super 1 Foods
01.2023 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Performed key tasks to promote inviting grocery store appearance.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Operate Forklift in Receiving and Warehouse, as well as store floor.
- Operate powered jacks and hand jacks for pallet placement/
- Train and operate compactor.
- Perform Inventory Preparation (Grocery inventory is outsourced by BGC).
In Home Caregiver
Private Employer
07.2012 - 10.2022
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Administered medications to patients and remained vigilant for negative side effects.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Transported clients for medical and personal outings.
- Provided mobility assistance such as walking and regular exercising.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted with end-of-life care.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Managed household inventory and maintenance schedules.
- Performed home maintenance items and special projects at request of client.
Front of House Manager
Chili's
07.2008 - 07.2011
- Handled guest complaints, maintaining a positive dining experience.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Interviewed, hired and trained new team members.
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Maintained facility compliance with health codes, sanitation requirements and license regulations wile streamlining productivity initiatives to comply with restaurant protocols.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Checked in deliveries and signed off on products received.
Assistant Production Line Leader
Sanden International USA
06.2008 - 03.2009
- Managed and led a production team of seven.
- Inspected incoming supplies to verify conformance with material specifications and quality standards.
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently met challenging daily demands.
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines to keep products within tight tolerances.
- Ensured adherence to good manufacturing processes (GMPs).
- Started machine operations by inserting control instructions into control units.
- Changed equipment over for new product.
- Monitored the production processes and adjusted schedules.
- Started up and shut down processing equipment.
- Troubleshooted problems with equipment, devices or products.
Line Cook
Chili's
10.2002 - 07.2008
- Maintained consistent quality and high accuracy when preparing identical dishes numerous times in one shift.
- Prepared more than 100+ dishes per day in fast-;aced environment, while maintaining 97% satisfaction rate.
- Sanitized food preparations area, grills and equipment to prevent illness and avoid cross-contamination from raw items.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Assisted in the preparation of menu items, such as steaks, burgers and sandwiches.
- Consulted front-of-house staff to understand customer desires and meet special dietary considerations.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Followed proper food handling methods an maintained correct temperature of all food products.
Line Cook
Outback Steakhouse
05.2000 - 10.2002
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Monitored food quality and presentation to maintain high standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Checked food temperature regularly to verify proper cooking and safety.
- Verified proper portion sizes to consistently attain high food quality standards.
Assistant Kitchen Manager
Outback Steakhouse
04.1996 - 05.2000
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Checked and tested foods to verify quality and temperature.
- Oversaw food preparation and monitored safety protocols.
Line Cook
Bennigans
06.1988 - 04.1996
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Sanitized food preparation areas, grills and equipment to prevent illness and avoid cross-contamination from raw items.
- Kept stations stocked and kep spices ready always ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperatures of all food products.
- Assisted in the preparation of menu items, such as steaks, burgers and sandwiches.
E4, Gunners Mate
United States Coast Guard
10.1984 - 05.1988
- Law enforcement
- Search and rescue
- Aids to Navigation
Education
GED -
Gateway High School
Aurora, CO 05.2001 -
Skills
Employee Training
Problem Resolution
Stock replenishment
Coordination of inventory
Employee Management
Problem-Solving
Reliability
Staff Training
Analytical Skills
Teamwork and Collaboration
Process Improvement
Safety Monitoring
Certification
USCG Certificate: Crane Operator
Timeline
Assistant Grocery Manager
Super 1 Foods
01.2023 - Current
In Home Caregiver
Private Employer
07.2012 - 10.2022
Front of House Manager
Chili's
07.2008 - 07.2011
Assistant Production Line Leader
Sanden International USA
06.2008 - 03.2009
Line Cook
Chili's
10.2002 - 07.2008
GED -
Gateway High School
05.2001 -
Line Cook
Outback Steakhouse
05.2000 - 10.2002
Assistant Kitchen Manager
Outback Steakhouse
04.1996 - 05.2000
Line Cook
Bennigans
06.1988 - 04.1996
E4, Gunners Mate
United States Coast Guard
10.1984 - 05.1988