Jeffery Jackson
Waco,TX
Summary
Driven and resourceful professional with knack for optimizing production workflows and fostering team collaboration. Possesses solid understanding of production processes and quality control, coupled with proficiency in resource allocation and scheduling. Dedicated to enhancing operational efficiency and ensuring timely project delivery.
Overview
4
4
years of professional experience
Work History
Director of Production
Yellow Rose Painting Waco Tx
Waco, Tx
10.2024 - Current
- Implemented operational enhancements aimed at realizing 30% production growth over the next two years.
- Led collaboration with production managers and field supervisors to enhance report accuracy and uphold quality standards across all projects. Developed and implemented policies and procedures to optimize project workflows and improve efficiency.
- Facilitated timely project completion by streamlining daily operations. Empowered team members to meet project goals effectively. Cultivated a high-performance work culture that promoted productivity.
- Facilitated staff performance evaluations and development programs while strictly following YRP's established protocols.
- Led recruitment and training strategies for onboarding new talent. Coordinated team assignments to optimize workflow and productivity. Conducted performance assessments to enhance employee development. Oversaw employee recognition programs and disciplinary actions to maintain team morale.
- Implemented cost control measures and evaluated additional purchase orders (EPOs) to maintain project profitability across painting initiatives.
- Managed field operations with a focus on optimizing production timelines while maintaining high-quality benchmarks.
- Resolved subcontractor challenges to ensure uninterrupted project operations.
- Conducted comprehensive reviews to confirm accuracy and compliance of all invoiced work.
- Oversaw production and job site evaluations to ensure adherence to quality control standards.
- Directed warranty team initiatives to enhance customer satisfaction through strategic modeling and mentoring techniques.
- Coordinated multiple functions and responsibilities to maintain optimal operational performance.
- Utilized knowledge of residential construction methodologies to improve overall project delivery.
- Exhibited advanced proficiency in Excel, Word, and project management software applications.
- Utilized Builder Prime software and Airtable to enhance efficiency in project management workflows.
- Assessed financial reports to identify opportunities for improving operational effectiveness.
- Supervised and organized tasks of direct reports, focusing on elevating team productivity and streamlining operations.
- Fostered robust client relationships to elevate customer satisfaction.
- Executed home service strategies to consistently achieve high levels of customer satisfaction and maintain service excellence.
Project Manager
Yellow Rose Painting Waco Tx
Waco, Tx
05.2023 - 10.2024
- As Project Manager you have to thrive on solving problems, leading teams, and exceeding customer expectations — all while maintaining control over budget, timelines, and quality. You'll manage fast-moving crews, communicate directly with clients, and adapt to challenges in real time.
- Own your projects from start to finish, managing scope, budget, timeline, materials, subcontractors, and customer communication
- Coordinate internal teams and external subcontractors to ensure successful delivery of services
- Lead kickoff calls with customers, clarify scope of work, and set expectations for timing, cleanliness, access, etc.
- Provide real-time updates and changes through our CRM, ensuring accurate documentation and seamless handoffs
- Be the point of contact for the customer throughout the job — creating confidence and solving issues proactively
- Conduct quality checks and job site visits, ensuring high standards and safety protocols are met
- Approve subcontractor payments based on performance and completion
- Excellent communication skills
- Strong organizational skills with the ability to manage multiple active jobs
Installation Project Manager
Window World of Waco Tx
Waco, Tx
06.2022 - 05.2023
- As Installation Project Managers advocate for our customers and ensure an exceptional installation experience. From final measurements to post-installation walk-throughs, Project Managers uphold high standards and ensure every detail is right—before, during, and after installation, we averaged a 95% for work done right the first time.
- Highlights
- Review final measurements for windows and doors.
- Provide installation solutions that align with customer expectations and adapt production specifications to site conditions.
- Serve as the first point of contact on-site: introduce yourself and the installation team, set expectations with the homeowner, and confirm job completion walkthrough timing.
- Communicate job-specific details to installation crews, ensuring they are prepared for unique project requirements.
- Assist installation partners with questions and concerns throughout the project lifecycle.
- Allocate appropriate materials and accurately job-cost labor rates.
- Resolve project and customer issues with efficiency, professionalism, and integrity.
- Conduct job completion walkthrough with homeowners, including:
- Proven experience working directly with customers and homeowners, with strong problem-solving skills.
- Solid understanding of construction documents, methods, and installation techniques.
- Versatility, flexibility, and a positive attitude in a fast-paced, evolving environment.
- Construction experience, especially in home improvement or window replacement.
- Experience measuring and installing replacement windows
- At Window World of Waco, we're driven by a simple but powerful purpose: to imagine and create better ways of living. W.W.W. is a family-owned and -led company committed to helping people live healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes.
Skills
- Production scheduling
- Staff management
- Team development
- Production optimization
- Capacity planning
- Continuous improvements
Timeline
Director of Production
Yellow Rose Painting Waco Tx
10.2024 - Current
Project Manager
Yellow Rose Painting Waco Tx
05.2023 - 10.2024
Installation Project Manager
Window World of Waco Tx
06.2022 - 05.2023