Microsoft Word
Jean-Claude Dyette
Director Of Production
Newburg,MD
Summary
Driven Production Director with 10 years of experience in the lawn care industry with superior record of accomplishment. Motivates employees to align performance with company objectives in fast-paced production environments. Superior competency in resource allocation, production scheduling and workflow management. Offering a proven history of keeping projects on schedule and ensuring top-quality production outcomes.Ambitious and highly motivated. Surpasses demanding objectives and achieves or exceeds set goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Director of Production
MRW Lawns, Inc.
La Plata, MD
02.2021 - Current
- Evaluated projects for required production resources.
- Trained staff in operation and upkeep of equipment.
- Planned and implemented production schedules and develop project budget.
- Monitored production activities to enforce production standards and maintained knowledge of events affecting established schedule.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Wrote and conducted formal performance reviews for production personnel.
- Reviewed work for quality and compliance with company standards and design specifications.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Delivered direct feedback to senior management regarding project visibility and status.
- Created and regularly updated department work instructions and reports.
- Sourced materials to keep up with production goals and meet customer demands.
- Addressed personnel issues and scheduling conflicts promptly.
- Managed internal operational standards and productivity targets.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
In-Field Manager
MRW Lawns, Inc.
La Plata, MD
04.2018 - 01.2021
- Developed and implemented processes and strategies to achieve operational goals.
- Performed quality control inspections on phases of field operations.
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments to meet operational deadlines.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Managed overstocking, restocking and inventory control procedures during work shift.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth daily operations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Training Technician
MRW Lawns, Inc.
La Plata , MD
06.2016 - 04.2018
- Used Microsoft Word to design training for production employees and increase company retention and productivity rates.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Developed lesson plans, instructional materials and written practice tests for lawn technician and pest control training courses.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Trained and mentored over 20 new personnel hired to fulfill various roles.
- Developed and implemented updating training programs for over 30 employees.
- Wrote training manuals for production employees and various positions according to strict company guidelines and lawn care protocols.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD 08.2003 - 06.2007
Skills
Production optimization
undefinedSoftware
Microsoft Outlook
Certification
Maryland Pesticide Certified Applicator
Interests
Logistics
Data Analytics
Goal Setting
Team Building
Altruism
Timeline
Director of Production
MRW Lawns, Inc.
02.2021 - Current
Maryland Pesticide Certified Applicator
06-2018
In-Field Manager
MRW Lawns, Inc.
04.2018 - 01.2021
Training Technician
MRW Lawns, Inc.
06.2016 - 04.2018
High School Diploma -
Thomas Stone High School
08.2003 - 06.2007
Similar Profiles
Jason CarterJason Carter
Direct Support Professional at MRW Inc.Direct Support Professional at MRW Inc.
Alexander Binder CoteleaAlexander Binder Cotelea
Front Desk Agent at MRWFront Desk Agent at MRW
Martina JamesMartina James
Interviewer at MRW Call CentreInterviewer at MRW Call Centre