Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
General Manager
HMR Enterprises
06.1997 - 07.2006
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Mitchell Inc.
05.1986 - 06.1997
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Sheet Molding Compounder
Structurelight Plastics
04.1979 - 09.1986
Enhanced production efficiency by streamlining compound mixing processes and implementing quality control measures.
Documented daily production activities accurately for traceability purposes, aiding future audits and investigations if needed.
Loaded raw ingredients into processing equipment accurately according to recipe instructions.
Maintained a clean and organized workspace, adhering to industry safety standards and regulations.
Reduced waste generation through careful monitoring of raw material usage and optimizing batch sizes.
Adhered to strict environmental guidelines when disposing of hazardous waste materials, demonstrating commitment to sustainability initiatives.
Facilitated open communication within the compounding team by conducting regular meetings and encouraging collaboration across all levels of personnel.
Submitted finished product samples to laboratory for approval.
Conducted regular equipment maintenance checks to ensure optimal performance, minimizing downtime and reducing repair costs.
Returned raw materials to inventory with correct quantity and information listed on containers.
Assisted in the training of new hires on compounder procedures, contributing to a skilled workforce.
Demonstrated attention to detail while measuring out precise quantities of raw materials, ensuring successful batch outcomes.
Operated mixers, scales, meters, pumps, forklifts safely and according to industry standards.
Accurately measured and blended materials according to specifications.
Used machinery and hand-filling methods to prepare orders.
Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
Operated blending and other machinery safely and in conformance with manufacturer instructions.
Unloaded completed mixtures into containers for further processing.
Weighed out materials carefully and followed label requirements for each package.
Tested sample materials to comply with specifications and general safety standards.