Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JEFFERY JOHNSON

Newnan,GA

Summary

Watchful professional offering comprehensive, hands-on experience identifying, investigating and responding to information security alerts. Experienced in searching through data-sets to detect threats and anomalies and administering metrics to maintain security processes and controls. Focused on helping businesses safeguard sensitive data from hackers and cyber-criminals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Maxonic, Inc
02.2023 - Current
  • Windows 10 /11
  • Microsoft Office 365
  • BOMGAR / SERVICENOW / PING ID / CYBERARK / CITRIX / AZURE
  • Active directory/ IAM roles and policies/ LDAP, SSO, and MFA
  • Understanding of security principles and best practices
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Training and support for end-users
  • Performed necessary maintenance to support network availability.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Performing other related duties and responsibilities as assigned/required
  • Established network specifications and analyzed workflow, access, information and security requirements.

IT Security Specialist

GKM Healthcare
01.2018 - 12.2022
  • Provided faculty and staff with security software and network configuration support.
  • Skill in leading people and getting results with strong customer focus
  • Ability to multitask and adapt to changes quickly
  • Educated and trained users on information security policies and procedures.
  • Ability to work as team and communicate effectively
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Analyzed network traffic and system logs to detect malicious activities.
  • Strong organizational, presentation, and customer service skills
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Implemented security measures to reduce threats and damage related to cyber attacks.
  • Understanding of security principles and best practices
  • Conducted scheduled system upgrades to maximize performance.
  • Networking fundamentals (TCP/IP, Routing, Switching, etc.), software installation procedures, basic PC hardware, and basic internet technologies
  • Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
  • Performing other related duties and responsibilities as assigned/required.
  • Facilitated workshops to collect project requirements and user feedback.

Dashboard Support

Piedmont Healthcare
01.2017 - 12.2018
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets
  • Implemented BI solution framework for business intelligence projects.
  • Created, prepared, and delivered reports to various departments.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Performing other related duties and responsibilities as assigned/required
  • Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
  • Coordinated with project management on database development timelines.
  • Enhanced existing reports with introduction of new system features.
  • Followed standard practices for migrating changes to test and production environments.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
12.2023

High School Diploma -

Lowndes High School
Valdosta, GA
2004

Skills

  • Network Migration
  • Security Systems Knowledge
  • Intrusion Detection and Prevention
  • Analytical and Methodical
  • Lightweight Directory Access Protocol (LDAP)
  • Critical Thinking Skills
  • Active Learning
  • Software Change Management
  • CompTIA Security Certification
  • VMware Virtualization
  • Dashboard Creation
  • Risk Management Framework

Certification

  • CompTIA Security+
  • Axelos ITIL Foundations

Timeline

Service Desk Analyst

Maxonic, Inc
02.2023 - Current

IT Security Specialist

GKM Healthcare
01.2018 - 12.2022

Dashboard Support

Piedmont Healthcare
01.2017 - 12.2018

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

High School Diploma -

Lowndes High School

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JEFFERY JOHNSON