Jeffery Kairo
Luzerne,PA
Summary
Dynamic professional with a proven track record at Amazon, skilled in developing engaging training programs and enhancing employee performance. Recognized for exceptional customer relations and a clean driving record, I excel in passenger assistance and operational efficiency, ensuring safety and satisfaction in every interaction. Committed to continuous improvement and effective teamwork.
Overview
24
24
years of professional experience
Work History
Shuttle Driver
LCTA
Wilkes-Barre
08.2015 - 04.2026
- Operated shuttle vehicles safely, adhering to traffic laws and regulations.
- Assisted passengers with boarding, ensuring a smooth and efficient process.
- Provided excellent customer service, addressing passenger inquiries and concerns promptly.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
Trainer
Amazon
Humbolt, PA
01.2015 - 08.2015
- Developed and delivered engaging training programs for new hires, enhancing onboarding experience.
- Assessed training needs and tailored content to improve employee performance across departments.
- Facilitated workshops on operational best practices, fostering a culture of continuous improvement.
- Mentored junior trainers, providing guidance on instructional techniques and program implementation.
Operations Assistant
Integrity Solutions and Development Group/Amazon
Humbolt, PA
07.2012 - 01.2015
- Coordinated daily operational tasks to streamline workflow efficiency.
- Managed inventory tracking using Amazon's proprietary systems to ensure accurate stock levels.
- Assisted in the development and implementation of process improvements for enhanced productivity.
- Provided training and support to new team members on operational protocols and best practices.
Quality Control Inspector
Paul Reed Smith Guitars
Humbolt, PA
08.2002 - 07.2013
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Identified defects and implemented corrective actions to enhance product reliability.
- Collaborated with production teams to streamline quality control processes and improve efficiency.
- Trained new inspectors on quality assurance protocols and inspection techniques.
- Created charts and graphics to give weekly presentations to the production management team.
- Used different meters and created tools and jigs to fulfill my tasks.
Education
High School Diploma -
Lake Lehman
Lehman, PANo Degree - Hotel And Restaurant Management
LCCC
NanticokePrimary Leadership Development - Music / Armour
United States Army
Watertown, NY03.1989
Skills
Punctuality
Fuel efficiency
Passenger assistance
Preventive Maintenance
GPS applications
Customer relations skills
Clean driving record
Valid state license
Timeline
Shuttle Driver
LCTA
08.2015 - 04.2026
Trainer
Amazon
01.2015 - 08.2015
Operations Assistant
Integrity Solutions and Development Group/Amazon
07.2012 - 01.2015
Quality Control Inspector
Paul Reed Smith Guitars
08.2002 - 07.2013
High School Diploma -
Lake Lehman
No Degree - Hotel And Restaurant Management
LCCC
Primary Leadership Development - Music / Armour
United States Army