Jeffery Kuffour
Oak Hill,VA
Summary
Microsoft IT Support Specialist Professional certification Active
Google IT Support Specialist Professional certification Active
AWS Cloud Support Associate Active
IBM IT Support Support Professional Certification
CompTIA Network + progress
CompTIA A+ progress
Overview
2
2
years of professional experience
Work History
Computer Operator
IBM
Ashburn, Virginia
01.2025 - Current
- I’m now a full-time computer operator for IBM
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Identified system data, hardware or software components to meet user needs.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Provided user support for all system applications and hardware components.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Installed, configured and maintained computer hardware and software systems.
- Completed frequent checks on user logins, file permissions and other data issues.
- Input data from multiple sources and output data to various forms of physical media.
- Documented job processing requirements and data flow for applications.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Maintained inventory of spare parts for quick repairs.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Created detailed reports on system usage, performance metrics and other related data points.
- Implemented backup procedures to protect data from loss or corruption.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Scanned networks with vulnerability assessment tools to identify security holes.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Analyzed operating system or application log files regularly to verify proper system performance.
Data Center Operations Technician
Astreya
Ashburn, Virginia
09.2024 - 12.2024
- I was working on contract with Astreya as DCO but the client was TikTok.
- Performed daily maintenance activities on computers, peripherals, network devices, storage devices, and other equipment.
- Installed, configured and tested new servers, workstations, software and peripherals.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Identified potential problems with data center infrastructure before they become service impacting incidents.
- Ran hardware diagnostics to detect and replace failing parts.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Responded quickly to customer inquiries concerning their services hosted in the data center facility.
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
- Troubleshot hardware and software issues related to the data center operations.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Maintained positive working relationship with fellow staff and management.
- Installed, configured, and maintained servers in a rack-mount environment.
- Worked closely with IT teams to identify areas of improvement in the existing infrastructure.
- Diagnosed root cause of problems identified through incident reports or user feedback.
- Monitored customer network servers and storage systems to verify uptime and resolution of issues.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Monitored server performance using system utilities to ensure optimal operation.
- Developed standards and procedures for carrying out system and network operations.
Data Center Technician
Akkodis IT Services and IT Consulting
Leesburg, VA
09.2022 - 09.2024
- I was on contract with Akkodis and the client was Google i worked at ARA sterling and SBP lessburg Google data center sites also i was the point of contact to new TVC’s i trained them and i was the only TVC at ARA doing GPU swaps for ML i helped the ticket for the build team,ML team,Networking team,upgrades team and the maintenance team
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Received and prioritized support requests to maximize resource utilization.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Developed standards and procedures for carrying out system and network operations.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Updated firmware and hardware to conduct regular server maintenance.
- Coordinated with vendors in order to resolve hardware or software issues impacting operations in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Configured hardware devices and software settings to optimize network performance.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
- Installed, configured and tested new servers, workstations, software and peripherals.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed new servers, switches and other equipment in the data center following best practices.
- Ran hardware diagnostics to detect and replace failing parts.
- Provided technical support to internal customers on a variety of IT issues related to the data center infrastructure.
- Ensured that all data center systems were properly configured and maintained according to industry standards.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Education
Hardware And Software Engineering Diploma - Hardware And Software
NIIT
Ghana09-2020
Skills
- Hardware and software updates
- Server monitoring
- Log updates
- System monitoring
- Hardware and software installation
- Ticket queue management
- Information security
- Hardware development
- Documentation skills
- Hardware installations
- Application configuration
- Computer training
- Reporting and documentation
- Job control
- Database management
- Help desk support
- Software installation
- Technical troubleshooting
- Software upgrades
- Network maintenance
- IT infrastructure knowledge
- Troubleshooting
- Server support
- Hardware maintenance
- Networking support
- Problem-solving
- Technical documentation
- IT documentation
Timeline
Computer Operator
IBM
01.2025 - Current
Data Center Operations Technician
Astreya
09.2024 - 12.2024
Data Center Technician
Akkodis IT Services and IT Consulting
09.2022 - 09.2024
Hardware And Software Engineering Diploma - Hardware And Software
NIIT