Jeffery Marshall
Springfield,OH
Summary
Dynamic hospitality professional with a proven track record at Century Hotel Group, enhancing guest satisfaction through effective team training and financial control. Skilled in property management and customer inquiry handling, I consistently drive operational excellence and foster strong relationships, achieving significant improvements in guest scores and overall service quality.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Century Hotel group
Dayton, OH
06.2025 - Current
- Assisted in overseeing daily operations of a 93-room hotel, ensuring smooth and efficient functioning
- Collaborated with the hotel manager to develop and implement strategies for improving guest satisfaction
- Managed front desk operations, including check-in/check-out procedures, reservations, and guest inquiries
- Trained and supervised a team for front desk staff members, providing guidance on guest service standards and hotel policies
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel premises
- Conducted regular inspections of rooms and public areas to ensure compliance with quality standards
- Handled guest complaints or issues promptly and effectively, resolving conflicts to ensure customer satisfaction
Hotel Front Desk Clerk
Ivy Hospitality LLC
Dayton, OH
02.2025 - 06.2025
- I prioritized delivering the best guest experiences possible. I excel in check-ins, check-outs, cash handling and credit cards transactions. Utilizing Marriott GXP and Quore, I ensure seamless communications and efficient guest services.
- Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
- Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
- Provided exceptional guest service by anticipating needs and proactively offering assistance to enhance the guest experience
- Collaborated with housekeeping department to ensure timely room readiness for arriving guests
- Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
- Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue
- Maintained knowledge of hotel amenities, services, hours of operation, and local area information to provide accurate information to guests upon request
Deli cook
Meijers
Springfield, OH
10.2020 - 12.2024
- Prepared and cooked a variety of deli meats, cheeses, salads, and sandwiches according to customer preferences
- Maintained cleanliness and sanitation standards in food preparation areas to ensure compliance with health regulations
- Ensured proper storage and rotation of perishable items to minimize waste
- Provided excellent customer service by taking accurate orders, answering questions about menu items, and making recommendations
Assistant General Manager (AGM)
Strand Hospitality Services
Brookville, OH
03.2020 - 05.2022
- Trained and built a high-performing team achieving a 13 % increase in Guest scores. Scrubbed P&L statements, optimized scheduling, controlling cost
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms
- Monitored guest feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
General Manager
Fairborn Lodging LLc
Fairborn, OH
12.2018 - 09.2019
- Continued to manage the Clarion under new owner. Running day to day operations and control cost by strict controls on inventory. Train and developed a good crew who feels empowered to make our guest happy.
- Led a team of 16 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Collaborated with the finance department on budgeting processes to achieve financial objectives
General Manager
Aimbridge Hospitality
Fairborn, OH
09.2018 - 12.2018
- This was a transition from a Fairfield hotel to a Clarion hotel. Worked with transition team to make changes.
Assistant General Manager (AGM)
Aimbridge Hospitality
Fairborn, OH
09.2017 - 10.2018
- I have excellent Guest service scores and I the best with guest and making their day. Check-in and outs, training and staying within budgets
- Resolved guest complaints or escalated issues promptly, ensuring high levels of guest satisfaction
- Created employee schedules based on projected demand while optimizing labor costs
- Implemented quality control procedures to maintain consistent guest service scores across all departments
- I know how to live in a budget effective
- Working with sales to increase group business
Night Auditor
Fairfield Inn & Suites
Springfield, OH
07.2016 - 09.2017
- I close the books on the days business by running the night audit program. I check-in and out our guest. I post charges to folios. I make breakfast and do laundry. I work on giving my guest an excellent stay by cooking special breakfast request and allowing late night swimming.
Night Auditor
Element by Westin Hotel
Irving, TX
05.2016 - 06.2016
- Managed front desk operations and conducted night audits for efficient hotel management.
Coordinated hotel van service to DFW airport for guest transportation.
Front Desk Supervisor
Harbaugh Dallas Corporation
Irving, TX
04.2001 - 10.2013
- Processed credit card transactions during the checkout process.
- Fostered strong working relationships with all hotel departments.
- Greeted all guests in a courteous and professional manner.
- Balanced all rebates and other miscellaneous charges.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Monitored room availability using Light Speed.
Education
Associate's degree - Business
Clark State Community College
Springfield, OHGED -
High School GED
Little Rock, ARSkills
- Driving skills
- Property management tools
- Customer inquiry handling
- Financial control
- Hospitality operations budgeting
- Property management
- Hotel management
- Task prioritization
- Financial forecasting
Certification
Driver's License
Personal Information
- Authorized To Work: US for any employer
Timeline
Assistant General Manager (AGM)
Century Hotel group
06.2025 - Current
Hotel Front Desk Clerk
Ivy Hospitality LLC
02.2025 - 06.2025
Deli cook
Meijers
10.2020 - 12.2024
Assistant General Manager (AGM)
Strand Hospitality Services
03.2020 - 05.2022
General Manager
Fairborn Lodging LLc
12.2018 - 09.2019
General Manager
Aimbridge Hospitality
09.2018 - 12.2018
Assistant General Manager (AGM)
Aimbridge Hospitality
09.2017 - 10.2018
Night Auditor
Fairfield Inn & Suites
07.2016 - 09.2017
Night Auditor
Element by Westin Hotel
05.2016 - 06.2016
Front Desk Supervisor
Harbaugh Dallas Corporation
04.2001 - 10.2013
Associate's degree - Business
Clark State Community College
GED -
High School GED