Jeffery Nitzel
Phoenix,AZ
Summary
I am wanting to use my skills and knowledge to give customers the best experience possible. I am a fast learner and I am extremely organized. I have great professional skills and I am very personable and relate with customers. I want a job that benefits not only myself and my employer but also makes the customers happy and keeps them coming back year after year! Willing to relocate to: Nebraska - Colorado - Iowa Authorized to work in the US for any employer in a management position.
Overview
19
19
years of professional experience
1
1
Certification
Work History
TTL/Chief Harley-Davidson Instructor
Universal Technical Institute / Motorcycle Phoenix-MMI
03.2009 - Current
- I teach individuals the art of servicing and repairing Harley-Davidson Motorcycles. I currently teach Harley-Davidson- Vehicle Chassis Service, Harley-Davidson Electrical Diagnosis, Harley-Davidson Power Train, Harley-Davidson Dealer Service Operations I and II.
- I am a TTL/Chief Instructor for Vehicle Chassis in the Harley-Davidson program which includes service and brakes and Tri Glides and wheel lacing and truing. In addition to my Instructor responsibilities I am also responsible for ordering parts and tools for 8 of the Harley-Davidson classrooms. I make sure my classroom motorcycles are in good repair and have the parts available for the students to learn accordingly.
- I speak in front of large groups on a regular basis and I help students get through their classes with direction, information and knowledge. All the while, I am building the students confidence and self esteem.
- I also work with other Instructors to plan and update the information and the student curriculum to keep it up to date. As Harley changes things we too have to change and give out the correct information. I work with 6-16 students per class as I could have 1 to 2 classes every day. We have a 3 week rotation schedule so students rotate out every 3 weeks. I have exceptional knowledge of Harley Davidson Motorcycle mechanics and the skills to look up all parts and accessories as needed have exceptional communication skills which in turn, gives me amazing customer service skills.
Harley Davidson Technician
Harley-Davidson Technician Chester's Harley-Davidson
08.2008 - 03.2009
- I was a Harley Master Tech for Chester's. I repaired, serviced, accessorized and put on after market parts for customers. Also installed radios and optional equipment. I diagnosed problems and was able to find the problems and to rebuild/fix whatever was needed in an efficient and timely manner.
- I would make ROs for wrecked bikes and would give a quote for the work that needed to be done on wrecked bikes. I worked with other techs, porters and fellow Chester Staff to maintain a high standard of customer service as we worked toward making our customers happy, and keep our bottom line in hand. I maintained my knowledge of all makes and models along with continuing to gain new knowledge by attending HDU on a regular basis.
Harley-Davidson Tech
Cheyenne Harley Davidson
08.2006 - 08.2008
- I was the lead tech for the shop. We had Harley and Honda. I repaired, serviced and rebuilt all kinds of Harley's and Honda's along with ATVs and Snow Machines. I worked with other technicians to keep the costs down and the customers happy. I communicated with the Service Manager and with the General Manager on a daily basis. I made an exceptional effort to communicate with our customers to make sure that everything they wanted or needed was done to their satisfaction.
Education
Harley Davidson Master Technician - Motorcycle Mechanics
MMI
Phoenix, AZ12.2003
Skills
- Communication Skills
- Program Management
- Teaching
- Presentation Skills
- Curriculum Development
- Project Management
- Organizational Skills
- Tutoring
- Leadership
- Knowledge of parts and accessories (10 years)
- Research
- Master Service Technican (10 years)
- Training & Development
- Writing Skills
- Mentoring
- Public Speaking
- Program Development
- Academic Advising
- Classroom Management
Certification
Harley Davidson Master Technician March 2009 to January 2022 I am certified Harley Davidson Master Technician.
Awards
Hybrid All-Star May 2023 I was awarded a Hybrid All Star Award , as I do a little bit of everything for the Harley program., 10 year service award for being Santa Claus May 2022 I am one of the employees that volunteer for the Christmas charity, Maggie's Place. Maggie's Place services low income women and children with any and all necessities through donations and pledges. I am in my 13th year but will relinquish my duties should I find a job else where., Excellence in Student Experience May 2019 Vote Best Instructor that gives the Students the best experience while at MMI. Through his positive attitude, knowledge, experience and patience., Instructors Choice Award May 2011 Voted Best Instructor by my peers and management, Harley Davidson Service Consulting Professional May 2011 For completion of PACE and Procell PHDs, Excellerated Learning Champion May 2009 For getting 98% of my students through my course with an 80% or higher.
Additional Information
Additional information
From 1980 to 2002 I mainly worked in the electrical field. I worked for David Peterson in Hastings, Nebraska for Communications Engineering. I traveled the state of Nebraska and Colorado and Wyoming and Kansas and Iowa installing Nurse Call systems in hospitals and nursing homes and intercom systems. I also installed Intercoms in schools and master clock systems as well. I also installed CCTV and satellite systems during its start up and TV antenna systems as well in these locations.
I also worked for Clark Electric in the 1990's. I started as an apprentice and became a Licensed Journeyman and then Electrical Contractor license while there in State of Nebraska. I moved up into office and did estimating and project manager and hired and fired personnel. It was Industrial electrical work. Worked on pipelines and ethanol plants and manufacturing companies and businesses from Oklahoma to all states surrounding Nebraska. I also worked for Electronic Systems in Hastings doing Fire alarms and other work like I did for Communications Engineering; I also worked for Pacific Coast Electric in Gilette Wyoming in the methane fields and pipeline in Northern Wyoming. I also worked for Walker Electric from Tennessee and moved up to job foreman for an ethanol construction in Hastings Nebraska. I then went to MMI in September of 2002 and graduated in December of 2003 for motorcycle mechanics and then took a job as a tech in Austin Texas at Central Texas Harley-Davidson for the year of 2004. I was in charge of the shop on Sundays so the boss could be off. January of 2005, we moved back to Phoenix Arizona, and I went to work for Chosa's Harley-Davidson in Mesa Arizona and they were sold to Chester's Harley-Davidson. I moved up to advanced and expert Tech level then. In August of 2006 to be closer to our kids and families we moved to Cheyenne Wyoming to Maverick Motorsports. They were a Harley-Davidson, Honda,Ski-Doo, Sea-Doo dealership. In 2 years we became a top service dealership and we worked on everything traded in and I also became a Master Technician for Harley-Davidson and Bronze level in Honda. After 2 years Chester's asked me to come back to Mesa to help them as they became shorthanded. They had some top end personnel changes and I decided in 2009 to become a Harley-Davidson Instructor at MMI, which is now UTI/Phoenix Motorcycle. I have been here for over 16 years and it was after I made 16 years that my wife called me in sick one time. Other than that one time the last time I called in sick was in spring of 2008 in Cheyenne due to medical issue. I come early and stay late and I hate missing work.
Please ask if you need a list of references.
Timeline
TTL/Chief Harley-Davidson Instructor
Universal Technical Institute / Motorcycle Phoenix-MMI
03.2009 - Current
Harley Davidson Technician
Harley-Davidson Technician Chester's Harley-Davidson
08.2008 - 03.2009
Harley-Davidson Tech
Cheyenne Harley Davidson
08.2006 - 08.2008
Harley Davidson Master Technician - Motorcycle Mechanics
MMI