Jeffery Shook
Mount Olive,AL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Knowledgeable in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals and bottom line performance.
Overview
29
29
years of professional experience
Work History
Store Manager
SE Grocers
Pinson, AL
06.2010 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with all remodels and merchandising within the seventeen stores in the district.
- Stand-in for district manager during times of personal days, vacations etc. .
Store Manager
BI-LO
Columbia, SC
03.2007 - 05.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Winn Dixie Supermarket
Columbia, SC Jacksonville , FL
04.1995 - 03.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Leadership - Organizational Leadership
Dale Carnegie Training of Central And Eastern North Carolina
Greensboro, NC02.2000
Business Management - Business
Midlands Technical College
West Columbia, SC01.1998
High School Diploma -
Pelion High School
Pelion, SC05.1996
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Teamwork and Collaboration
- Leading through change
- Development of people
Accomplishments
- Division winner for exceeding budgeted sells in the Raleigh region for Winn Dixie stores.
- Managed a store that exceeded company expectations in every category during 2016, 2017 and 2018.
- Store Manager of the year in 2005 and 2022.
Timeline
Store Manager
SE Grocers
06.2010 - Current
Store Manager
BI-LO
03.2007 - 05.2010
Store Manager
Winn Dixie Supermarket
04.1995 - 03.2007
Leadership - Organizational Leadership
Dale Carnegie Training of Central And Eastern North Carolina
Business Management - Business
Midlands Technical College
High School Diploma -
Pelion High School