Jeffery Smith

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional customer first service.
• Worked effectively in fast-paced primarily Linux environments.
• Mentored junior team members developing their Linux terminal expertise and improve overall team performance.
• Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
• Improved system efficiency by implementing and optimizing various OS platform configurations.
• Provided comprehensive support for various operating systems, including Windows, MacOS, and Linux.
• Enhanced customer satisfaction by resolving complex Linux-related issues in a timely manner.
• Provisioned new software and hardware for use, following established security policies.

• Delivered technology end-user technology support across multiple platforms including Windows, Apple, Linux, and Android.
• Successfully balanced the need for a high level of customer service and rapid issue resolution.
• Implemented process changes that simplified digital signing software usage thus increasing utilization.
• Provided one on one end-user education for Windows365.
• Utilized VetPro to compose correspondence letters to explain the status of applications and request additional documentation.
• Assisted veterans face to face in navigating their documentation while respecting HIPPA privacy.

• Instructed station policies and various certifications required for new members, resulting in their effective team coordination becoming a overall asset.
• Boarded recreational and commercial vessels to check for compliance with laws.
• Completed training courses for general enforcement and specific subjects such as anti-terrorism actions.
• Completed and submitted thorough reports on incidents and observations.
• Interviewed and detained individuals suspected of breaking United States maritime laws.
• Responded to emergencies with speed, efficiency and knowledgeable assistance.
• Carried out day-day-day duties accurately and efficiently.
• Analytically solved limitations allowing for quicker response times from 30 minutes to 5 minutes.

• Represented Coast Guard service in front of foreign world leaders, dignitaries to include President Obama directly in over 300+ missions.
• Kept extreme level of detailed care for uniform and displayed mastery of military customs during formal ceremonies.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
• Managed all aspects of administrative and personnel needs of ground supply operations.
• Maintained energy and enthusiasm in fast-paced environment.
• Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
• Showed mastery of skill for drills and military honors in laying to rest passing active duty members.
• Instructed 20+ new personnel on perfecting skills in different qualifications making them effective team members.
• Improved drill mastery through 1,200 hours per year with consistent hard work and dedication to flawless completion of highly visible missions.