Okta Dashboard Admin
Experienced Information Technology professional with a proven ability to execute tasks effectively under pressure. Skilled leader with a track record of successfully guiding teams and managing complex projects to achieve strategic objectives. Proficient in developing efficient processes that align with organizational goals. Possess a broad tech-focused foundation and detailed knowledge of cybersecurity concepts, bringing a disciplined approach to every endeavor.
• Delivered technology end-user technology support across multiple platforms including Windows, Apple, Linux, and Android.
• Successfully balanced the need for a high level of customer service and rapid issue resolution.
• Implemented process changes that simplified digital signing software usage thus increasing utilization.
• Provided one on one end-user education for Windows365.
• Utilized VetPro to compose correspondence letters to explain the status of applications and request additional documentation.
• Assisted veterans face to face in navigating their documentation while respecting HIPPA privacy.
Independent and Collaborative Worker
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