JEFFERY L. WILLS
Hopkins,SC
Summary
Sales and customer relationship driven Manager with expertise in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
22
22
years of professional experience
Work History
Bar Manager
Old Chicago Pizza and Taproom
Columbia, SC
08.2021 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed weekly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Planned special events such as beer tastings and tap takeovers.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
General Manager
COOKOUT
Columbia, SC
03.2014 - 07.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Recruited, interviewed and hired qualified staff for open positions.
Kitchen Manager
CAROLINA ALE HOUSE
Greenville
05.2012 - 02.2014
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Kitchen Manager
J PETERS GRILL & BAR
Greenville
11.2010 - 05.2012
Owner/Operator - August 2009 - October 2010 Kitchen Manager - May 2007 - August 2009
COPPER RIVER GRILL
Boiling Springs, Greenville, Greer
05.2007 - 10.2010
General Manager - September 2006 - May 2007 Manager - November 2004 - September 2006 Server/Bartender - August 2002 - November 2004
REMINGTON'S STEAKHOUSE
Tampa, Florida
08.2002 - 05.2007
Education
Skills
- Supervision
- Conflict resolution
- Compliance
- Cost management
- Operations analysis
- Staff Management
- Customer relations
- Inventory management
- Goal attainment
- ServSafe Certification
- Sales
- Expense Control
- Customer Retention
- Cost Reduction
- Purchasing oversight
- Supplier Relationship Management
- Relationship Building
- Performance Tracking
Professional And Personal Organizations
March of Dimes, Volunteer, 1990, 1997
Current Skills And Achievements
- Supervise and manage a staff of 30
- Effectively resolve conflicts and disputes presented by customers and/or employees
- Ensure compliance with all regulatory agencies, such as the Health Department and County
- Manage and analyze weekly food costs and labor costs
- Implement strategies to reduce costs without impacting service and food quality
- Run and analyze various operations and management reports including payroll
- Complete weekly schedules for all staff to ensure appropriate staffing each day in all service areas
- Hire and train staff for all positions
- Conduct monthly staff meetings to focus on improving customer relations and building business
- Order all food, supplies and equipment for the restaurant
- Maintain appropriate food and drink inventory
- Meet regularly with District Manager to review strategic goal attainment
- ServSafe Certified
Goals
To utilize my 20 plus years of customer service to achieve the goals of a company focused on customer satisfaction and customer experience while helping the company expand. To obtain a position with the opportunity for personal growth and skill development.
Timeline
Bar Manager
Old Chicago Pizza and Taproom
08.2021 - Current
General Manager
COOKOUT
03.2014 - 07.2021
Kitchen Manager
CAROLINA ALE HOUSE
05.2012 - 02.2014
Kitchen Manager
J PETERS GRILL & BAR
11.2010 - 05.2012
Owner/Operator - August 2009 - October 2010 Kitchen Manager - May 2007 - August 2009
COPPER RIVER GRILL
05.2007 - 10.2010
General Manager - September 2006 - May 2007 Manager - November 2004 - September 2006 Server/Bartender - August 2002 - November 2004
REMINGTON'S STEAKHOUSE
08.2002 - 05.2007