Lea Buford
San Clemente,California
Summary
A dedicated and resourceful military spouse and mom with a successful background in hospitality and management, eager to contribute to remote positions in customer service and data entry. Combining my exceptional organizational skills, attention to detail, and strong interpersonal abilities, I have a proven track record of delivering outstanding customer experiences. Having effectively managed teams and maintained operational efficiency in fast-paced environments, I am adept at multitasking and problem-solving. With a desire to utilize my skills in a flexible remote work environment, I am confident in my ability to handle data entry tasks accurately and efficiently while delivering exceptional customer service remotely. As a self-motivated and adaptable professional, I am ready to make a positive impact and thrive in a virtual setting that values productivity, teamwork, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Bar Manager
Big Gun Burger Shop And Bar
05.2011 - 10.2012
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Met with vendors to assess products, inquire about services and negotiate pricing.
Front of House Manager
Centre Pointe Bar And Grille
09.2008 - 04.2011
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Assessed efficiency of staff and filled in on the floor wherever needed.
- Conducted routine and emergency maintenance of POS equipment.
Hostess/Server
West Ashley Crab Shack
07.2007 - 09.2008
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Oversaw employee morale training program.
Education
High School Diploma -
West Ashley High School
Charleston, SC06.2007
Skills
- Billing and Payment Processing
- Strategic Planning
- Supervision
- Staffing and Sales Reporting
- Records Management
- Schedule Crew Members
- Assignment Delegation
- Hiring Procedures
- POS Systems Operations
- Teamwork and Collaboration
Timeline
Bar Manager
Big Gun Burger Shop And Bar
05.2011 - 10.2012
Front of House Manager
Centre Pointe Bar And Grille
09.2008 - 04.2011
Hostess/Server
West Ashley Crab Shack
07.2007 - 09.2008
High School Diploma -
West Ashley High School
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