Hi, I’m
Jeffrey Batista
Clifton,NJ
Work Preference
Summary
Results-oriented IT professional with over 8 years of experience in technical support and IT infrastructure management. Demonstrated expertise in troubleshooting complex hardware and software issues, implementing effective system upgrades, and optimizing IT operations. Proven ability to collaborate with cross-functional teams to develop solutions that enhance productivity and efficiency. Career objectives include further advancement in IT management roles to drive organizational success through innovative technology solutions.
Overview
8
years of professional experience
1
Certification
Work History
New York City Department of Education (NYCDOE)
Aviation Department Head/Teacher
09.2025 - Current
Job overview
- Lead and manage the school’s four-year CTE aviation program, aligning curriculum with FAA Part 141 and state educational standards.
- Develop, refine, and teach a comprehensive course load, including Introduction to Aviation, Private Pilot Ground School, Aircraft Systems, and Aviation Safety.
- Manage department budget, federal grant applications, and maintenance schedules for Redbird flight simulators.
- Foster key industry partnerships with local FBOs, collegiate flight programs, and regional airlines to create internship and career pathways for students.
Decision One
IT Support Analyst
09.2021 - 01.2025
Job overview
- Provided end-user support for Microsoft Windows 11, macOS, and mobile devices in a networked environment.
- Documented issue resolutions in the help desk ticketing system, maintaining an updated IT knowledge base.
- Administered and managed Active Directory, Azure, SharePoint, Office 365, and endpoint devices.
- Led hardware and software upgrades, including installing and configuring printing devices.
- Offered on-site technical support to key clients, including Epson, TD Bank, and Santander Bank, resolving critical IT-related issues.
- Trained users on system functionalities and ensured adherence to IT best practices.
RWJBarnabas Health
IT Field Specialist
12.2020 - 09.2021
Job overview
- Deployed and supported end-user hardware, including desktops, laptops, and mobile devices.
- Installed and maintained remote access technologies (Citrix and VPN), and supported AV equipment.
- Created detailed documentation for new processes and software deployment procedures.
- Troubleshoot network and connectivity issues, collaborating with internal teams, and external vendors.
PCR Systems
IT Field Specialist
07.2019 - 02.2021
Job overview
- Analyzed software, hardware, and network systems for various transmission systems.
- Maintained all network documentation for hardware configuration and licensing.
- Evaluated complex computer systems to assess vulnerability and risk.
Transportation Alternatives
IT Specialist
05.2019 - 07.2019
Job overview
- Installed, configured, and upgraded hardware and software for end users.
- Provided technical support to resolve hardware, software, and network issues.
- Conducted data entry and verified financial documents for accuracy.
American Institute
Adjunct Instructor
05.2018 - 05.2019
Job overview
- Taught weekly courses on IT-related topics, including hardware troubleshooting, and networking fundamentals.
- Designed and delivered the curriculum, ensuring alignment with industry standards.
- Evaluated student performance, and provided constructive feedback to enhance learning outcomes.
Education
Mercer County Community CollegeTrenton, NJ
Associate of Applied Science from Aviation Flight Technology
08.2026
University Overview
Expected in 08/2026
New Jersey Institute of TechnologyNewark, NJ
Bachelor of Science from Information Technology
08.2020
University Overview
Bergen Community CollegeParamus, NJ
Associate of Science from Computer Science
12.2015
University Overview
Skills
- Operating Systems: Windows 7/10/11, MacOS, Linux/UNIX, Android, iOS
- Programming & Development: Python, PHP, SQL, JavaScript, HTML, CSS, MySQL
- Tools & Platforms: Office 365 Suite, SharePoint, GitHub, ServiceNow, LANDesk, OKTA
- Networking: Active Directory, Azure, VPN, Citrix, LAN/WAN, Wireless Networking
- Other: Database Management, WordPress, Erwin Data Modeler, Photoshop
Affiliations
Affiliations
- Latino Professional in Aerospace (LPA)
- Aircraft Owners and Pilots Association (AOPA)
Certification
- CompTIA A+
- CompTIA Network+
- Epson Certified Technician
- Hewlett-Packard Certified Technician
- Dell Certified Technician
- Pure Storage Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Aviation Department Head/Teacher
New York City Department of Education (NYCDOE)
09.2025 - Current
IT Support Analyst
Decision One
09.2021 - 01.2025
IT Field Specialist
RWJBarnabas Health
12.2020 - 09.2021
IT Field Specialist
PCR Systems
07.2019 - 02.2021
IT Specialist
Transportation Alternatives
05.2019 - 07.2019
Adjunct Instructor
American Institute
05.2018 - 05.2019
New Jersey Institute of Technology
Bachelor of Science from Information Technology
Bergen Community College
Associate of Science from Computer Science
Mercer County Community College
Associate of Applied Science from Aviation Flight Technology