Jeffie Baylor
Mooresville,IN
Summary
Dynamic, achievement-oriented Human Resource professional possessing over 17+ years of Human Resources and Personnel Management experience. Mission focused professional with strong time management and organizational skills, experienced in managing and coordinating projects and teams planning, implementation, and execution of training needs. Knowledgeable in Federal and State statutes related to healthcare industry. Expert in Microsoft Office Suite. Recognized as a significant contributor to U.S. Army Human resources section. Highly organized individual with experience providing executive support to executives, directors and other professionals. Adept at streamlining office operations, managing calendars and providing administrative support. Experienced in coordinating projects, preparing reports and maintaining filing systems. Committed to delivering high-quality results in a timely and efficient manner.
Overview
17
17
years of professional experience
Work History
STAFF ADMINISTRATIVE SPECIALIST / UNIT ADMINISTRATOR
U.S. Army
Edinburgh, IN
12.2020 - Current
- Serves as the principal administrator responsible for performance for a variety of technical, analytical, advisory, liaison, and coordinating duties for the United States Army Reserve (USAR) Unit Commander in accomplishing the overall functions of the unit
- Acts as the Commander in exercising functions of the command by accomplishing the Commanders normal duties
- Advises Commander and Staff on personnel management and administrative actions
- As a Facility Coordinator for the United States Army Reserve Center, serves as a liaison for the tenant units and the Facility Management Specialist reporting both routine and emergency maintenance requests and coordinating community requests to utilize the facility
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Boosted employee morale by planning team-building activities and corporate events.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Received Commendation for superior duties as a Facility Coordinator, ensuring that all tenant units received equal time and consideration during Battle Assemblies
- Successfully coordinated a Medical Soldier Readiness Process (SRP), increasing unit readiness to 89% over a six-month period
- Manually processed over 300 pay actions while the Regional Level Application Software (RLAS) was down to ensure Soldiers were paid in a timely manner.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
HUMAN RESOURCE SERGEANT
U.S. Army
Edinburgh, IN
03.2018 - 12.2020
- Ensured smooth operations and adequate staffing by coordinating essential paperwork, including orders, transfers, promotions, retirements, separations, mobilizations, and leaves, while simultaneously reviewing personnel qualifications and making recommendations for assignments
- Demonstrated fastidiousness and attention to detail by both creating documents in alignment with Army standard operating procedures/regulations and carefully supervising Soldiers to ensure forms were completed appropriately
- Offered excellent customer service, communicating with Soldiers to quickly solve problems before they interfere with Army operations
- Consistently executed fastidiousness while ensuring Soldier accountability, controlling for adherence to regulations and SOPs
- Regularly handled sensitive information, including medical records, personnel information, and government communications
- Benefitted commanding officers by analyzing data and creating/presenting reports on significant topics, including unit readiness, systems performance, and strength levels
- Received commendation on evaluation for completing tasks efficiently and taking on additional duties, which demonstrated strong time management skills
- Processed request for orders, and pay actions utilizing Defense Joint Military Pay System-Reserve Component (DJMS-RC) and Automated Drill Attendance Reporting Software (ADARS) systems
- Assisted the Battalion Commander with maintaining the Unit Manning Report by processing packets for transfer, retirement, ETS, and REFRAD
- Submitted daily, weekly and monthly reports to Brigade accurately
- Coordinated with local and/or regional Defense Finance and Accounting (DFAS) representatives to resolve pay and/or finance issues in a timely manner
- Prepped and processed 38+ awards while simultaneously completing 25 college semester hours
- Provided essential support for Operation Iraqi Freedom by conducting essential human resources tasks while deployed to Iraq (2006-2007)
- Facilitated effective team cohesion among Active Duty, Reserve, and National Guard members while mobilized as human resources support for two years (2009-2011)
- Accurately and effectively maintained personnel records for 117+ Soldiers
- Mentored 150+ Soldiers through mobilization extension process, serving as liaison with Mobilization Cell
- Guaranteed data integrity by managing personnel records manually and using industry-specific software
- Possessed extensive knowledge of Privacy and Freedom of Information Act, using careful analytical and evaluative skills to organize and categorize data
- Trained, managed, and oversaw subordinates regarding policies, procedures, and technical duties
- Knowledge of administrative regulations of assigned programs such as records management, printing/reproduction, forms and publications
- Selected as Family Readiness Group treasurer from several other qualified individuals
- Consistently monitored account, ensuring money was accounted for and used appropriately.
- Improved employee satisfaction by implementing comprehensive training programs and career development opportunities.
- Reduced turnover rates by conducting exit interviews and implementing strategies to address employee concerns.
- Managed recruitment efforts for multiple departments, ensuring timely hiring of qualified candidates.
- Developed effective performance management systems to track employee progress and foster continuous improvement.
- Conducted thorough investigations into workplace complaints, resulting in the resolution of conflicts and improved morale.
- Assisted in the development of company policies and procedures to ensure compliance with local, state, and federal employment laws.
CLINICAL SERVICES SPECIALIST-SENIOR
IU Health Bloomington Hospital (Hematology / Oncology)
04.2015 - 12.2020
- Participates in clinical/office/departmental process improvement(s)
- Implements activities that improve/maintain quality of care while reducing cost or increasing revenue
- Greets patients and visitors in a polite, prompt and helpful manner and provides instructions and directions as needed
- Maintains patient schedules by booking, coordinating and rescheduling patient appointments as needed
- Obtains and enters patient information, as necessary, in the medical billing system
- Verifies that current insurance information is on file for each visit
- Copies/scans patient insurance cards and photo identification cards according to policy
- Responsible for pulling charts in a timely manner for appointments, test results, prescription requests, phone messages and any patient information received
- Ensures accurate filing of patient charts in designated chart area in a timely manner
- Accurately assigns ICD-10 and CPT codes and posts services as necessary
- Collects all patient co-pays and outstanding balances according to policy; while balancing receipts and/or charges each day
- Responsible for processing medical records requests according to government regulatory guidelines including HIPAA, OSHA CLIA, Medicare, Medicaid, etc
- Performs telephone triage utilizing approved criteria
- Maintains current skills and job knowledge through reading, training and other educational opportunities
- Demonstrates time management techniques
- Obtain prior authorizations / approval for diagnostic imaging, infusions and radiation therapy.
- Improved patient outcomes by developing and implementing clinical service plans tailored to individual needs.
- Streamlined workflow within the clinic by coordinating with interdisciplinary teams to ensure efficient delivery of services.
- Increased patient satisfaction by providing empathetic support and addressing concerns in a timely manner.
- Contributed to the development of new clinical protocols, ensuring compliance with industry standards and best practices.
- Collaborated with healthcare providers to optimize patient care, establishing strong working relationships across disciplines.
- Supported continuous improvement efforts by participating in regular audits, staff training, and performance evaluations.
- Managed caseloads efficiently, prioritizing tasks based on urgency and resource availability.
- Conducted ongoing research to stay current on emerging trends in clinical practice, integrating new knowledge into daily work processes.
- Maintained accurate documentation of all patient interactions, ensuring data privacy and adherence to regulatory requirements.
OBSERVER CONTROLLER/TRAINER
U.S. Army
Edinburgh, IN
04.2014 - 03.2018
- Observe, coach, train and mentor combined arms battalions conducting continuous operations
- Focused on developing leaders and organizations so they can accomplish their missions and essential tasks IAW training objectives
- Provide training feedback, both formal and informal to soldiers, leaders, and staffs at every echelon; squad to battalion to improve the rotational training unit
- Assists units with the planning, preparation, execution, and evaluation of realistic and doctrinally correct lanes training exercises, mobile training teams, and functional assistance visits, IAW the Training & Evaluation Support System
- Provides MOS specific and functional area assistance to units on doctrinal matters related to mobilization, deployment, combat readiness, training, logistics, and administration
- Provides feedback to units through professional After-Action Reviews and written reports
- Increased the medical readiness for over 120 soldiers for deployment and reduced the number of holdovers by 70%, by taking initiative, leading, developing, and implementing process improvements
- Manage onboarding orientation of new personnel
- Liaison for all human resource related tasks such as security clearance, medical, or administrative issues with little or minimum input from direct supervisor
- Responsible for writing memorandums and organizational policy letters to ensure compliance with organizational standards
- Provide consultative services and recommendations to management regarding internal employee relations practices, disciplinary actions, investigations and staff performance management
- Coach Managers on organizational policy such as EEOC, sexual harassment, by proofreading and reviewing them for accuracy, grammar, spelling, text, and letterhead to adhere to organizational guidelines and standards
- Identify employment vacancies for recruitment of qualified personnel monthly while directing people to the appropriate resource and respond to email and phone inquiries in a timely manner
- Maintain and manage accountability of all personnel files in support of the U.S
- Army Total Army Database-Reserve mainframe
- Provide critical administrative functions by developing personnel status reports utilizing Microsoft Excel; edit, review, and process separation paperwork and transfers
- Verify personnel information in RLAS is correct and help ensure Blank/Invalids show correct information for our Battalion
- Process MODS, RCMS, and LOD's
- Update DD93 and SGLV for Soldiers in eMILPO
- Conduct monthly Birth Month Audits to ensure Soldiers personnel records are up to date/current
- Acquire, review, and analyze spreadsheets, organizational charts, performance evaluations for scheduled meetings to assist with successful completion of tasks.
- Enhanced data accuracy by diligently recording observations and measurements during fieldwork.
- Improved team efficiency by effectively communicating findings with colleagues and supervisors.
- Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
- Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
HUMAN RESOURCE SPECIALIST
U.S. Army
Edinburgh, IN
08.2007 - 04.2014
- Assisted with all Human Resource support matters including maintaining soldiers' personnel files and emergency notification data
- Conducted orientation for incoming soldiers
- Processed soldiers using Defense Enrollment Eligibility Reporting System (DEERS), the military HRIS
- Supervised time and attendance process
- Reviewed soldier performance evaluations for approval by commanders and soldiers
- Provided support affecting soldiers' overall health, welfare, and well-being while assisting leaders in keeping Soldiers combat-ready and effective
- Assisted in oversight of all soldier retention, scheduling of training, annual missions, weapons qualifications and physical fitness tests
- Processed transfers from reserves to active duty and position transfers
- Trained soldiers on EEO issues, sexual harassment prevention, sensitive materials, safety and wellness, internal processes, driving forklifts and HUMVEEs, range safety, and internal audits
- Coordinated Family Day activities, catering, and entertainment
- Represented organizational leadership at personnel meetings to develop or implement personnel policies or procedures, gather input for the yearly budget, update budget forecasts, and prepare the budget report for final approval
- Served as the Organizational Resiliency Trainer, responsible for the training and management of the organization resiliency program for over 120 personnel
- Defense Travel System Operator Representative responsible for helping prepare documents to be uploaded into the accounting system for approval and requests for payments back to the vendor, responding to inquiries from employees, and solving any problems or concerns from the employee or vendor
- On order, serves as a Unit Mobilization Assistor to ensure preparation, mobilization, and validation of units IAW FORMDEPS for war or contingency operations.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
Education
BACHELOR OF SCIENCE (B.S.) IN HEALTH SCIENCE CANDIDATE -
Indiana University-Purdue University Indianapolis
Indianapolis, IN08.2024
COMPLETED COURSEWORK TOWARDS U.S. ARMY NCO ACADEMY (MASTER LEADERS COURSE) -
US
08.2020
COMPLETED COURSEWORK TOWARDS U.S. ARMY NCO ACADEMY (SENIOR LEADERS COURSE) -
US
11.2014
UPENN (MASTER RESILIENCY TRAINER) -
US
01.2012
Associate of Applied Science - Practical Nursing
Medtech College
Greenwood, IN 06.2011
COMPLETED COURSEWORK TOWARDS U.S. ARMY HUMAN RESOURCES SPECIALIST (AIT) -
US
06.2007
COMPLETED COURSEWORK TOWARDS U.S. ARMY NCO ACADEMY (ADVANCED LEADERS COURSE) -
US
11.2004
U.S. ARMY NCO ACADEMY (PRIMARY LEADERSHIP DEVELOPMENT COURSE) -
US
01.2001
Skills
- Document Management
- Travel Coordination
- Business Correspondence
- Report Preparation
- Metrics Tracking
- Confidential Document Control
- Recruiting
- Customer Relations
- Time Management
- Multitasking
- Team Collaboration
- Administrative Support
Timeline
STAFF ADMINISTRATIVE SPECIALIST / UNIT ADMINISTRATOR
U.S. Army
12.2020 - Current
HUMAN RESOURCE SERGEANT
U.S. Army
03.2018 - 12.2020
CLINICAL SERVICES SPECIALIST-SENIOR
IU Health Bloomington Hospital (Hematology / Oncology)
04.2015 - 12.2020
OBSERVER CONTROLLER/TRAINER
U.S. Army
04.2014 - 03.2018
HUMAN RESOURCE SPECIALIST
U.S. Army
08.2007 - 04.2014
BACHELOR OF SCIENCE (B.S.) IN HEALTH SCIENCE CANDIDATE -
Indiana University-Purdue University Indianapolis
COMPLETED COURSEWORK TOWARDS U.S. ARMY NCO ACADEMY (MASTER LEADERS COURSE) -
US
COMPLETED COURSEWORK TOWARDS U.S. ARMY NCO ACADEMY (SENIOR LEADERS COURSE) -
US
UPENN (MASTER RESILIENCY TRAINER) -
US
Associate of Applied Science - Practical Nursing
Medtech College
COMPLETED COURSEWORK TOWARDS U.S. ARMY HUMAN RESOURCES SPECIALIST (AIT) -
US
COMPLETED COURSEWORK TOWARDS U.S. ARMY NCO ACADEMY (ADVANCED LEADERS COURSE) -
US
U.S. ARMY NCO ACADEMY (PRIMARY LEADERSHIP DEVELOPMENT COURSE) -
US