Jeffly Moussignac

• Conducted assessments of client needs and developed tailored service plans to ensure quality care.

• Managed and allocated the program budget, ensuring efficient use of resources and adherence to financial guidelines.

• Maintained detailed and accurate records of client progress, including attendance, medication administration, and incident reports.

• Ensured compliance with healthcare regulations and safety protocols within the home environment.

• Directed daily operations of a group home, overseeing a team of care providers and ensuring delivery of high-quality patient care.

• Developed and implemented service plans that improved client outcomes and ensured regulatory compliance.

• Regularly communicated with family members and stakeholders to evaluate resident progress and adjust care plans as needed.

• Administered medications according to physician's orders.
• Organized grocery shopping trips for clients and prepared meals according to their dietary needs.
• Cared for patients with Alzheimer's disease or related dementias by providing emotional support and understanding of behaviors associated with the illness.
• Educated family members about home care services available for their loved ones.
• Communicated effectively with physicians, nurses, family members, caregivers and other healthcare professionals regarding patient care plans.

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.

• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
• Processed customer orders accurately and efficiently.
• Maintained an organized system for tracking customer interactions and feedback.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.