Jeffrey Andrews
Clarksburg,WV
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist/Scrum Master
Fusion Technology LLC
05.2023 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Led sprint reviews and planning meetings to promote full team engagement.
Operations Engineer Remote
TBI Imaging Associates
11.2021 - Current
- Manage a large HIPAA compliant database and ensure proper security measures are being maintained
- Handle direct interactions between the company and clientele, establish and maintain accounts within my purview
- Handle invoicing and direct payments for services
- Gather and monitor company metrics and KPI’s, ensuring that they can be effectively used for large-scale company-wide initiatives
- Help ensure a smooth rollout of any changes to the company's business model or value proposition
- Oversee the development of procedures and protocols for sales and operation teams
Community Project Coordinator
Newman Center
08.2018 - Current
- Host and manage charity gaming tournaments on a monthly basis
- Increased year over year participation by 30% through community pages and participation incentives
Application Development Product Manager
Fairmont State University
08.2020 - 05.2021
- Remote
- Project Management program scheduler responsible for helping our programmer with questions, testing the software application, and managing meetings for the team
- Cultivating effective relationships with internal and external sponsors
- Developing weekly presentations and binder updates to fit sponsor requirements
Retail Sales Associate
JCPenney
08.2019 - 10.2020
- Ensuring that customers receive an excellent experience through direct sales, with prompt and courteous service
- Assisting customers with questions, needs and purchases
- Attending weekly sales meetings
- Cultivating effective relationships with internal and external customers
Education
Bachelor of Science - Information System Management & Business Administration
Fairmont State University
Fairmont, WV2021
Skills
- Deliverable Tracking
- Prepare Reports
- Project Management
- Effective Customer Communication
- Acceptance Criteria
- Risk Identification
- Scrum Processes
Certification
PSM1 Certification
Timeline
IT Specialist/Scrum Master
Fusion Technology LLC
05.2023 - Current
Operations Engineer Remote
TBI Imaging Associates
11.2021 - Current
Application Development Product Manager
Fairmont State University
08.2020 - 05.2021
Retail Sales Associate
JCPenney
08.2019 - 10.2020
Community Project Coordinator
Newman Center
08.2018 - Current
Bachelor of Science - Information System Management & Business Administration
Fairmont State University
PSM1 Certification
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