Jeffrey A. Powell
Marion,Ohio
Summary
Dynamic and results-driven professional with extensive experience in account and operations management, eager to contribute to a forward-thinking company. Proven track record of enhancing operational efficiency and driving revenue growth, coupled with a commitment to continuous improvement and professional development. Adept at building strong client relationships and leading cross-functional teams to achieve strategic objectives. Seeking an opportunity for career advancement while leveraging expertise to deliver exceptional value.
Overview
21
21
years of professional experience
Work History
Maintenance Account Manager
1st Impression Landscape and Garden Center
03.2021 - Current
- Directed customer retention strategies to enhance profitability through effective communication and relationship building. Oversaw a comprehensive portfolio of commercial and residential clients, including outdoor retail stores, industrial sites, electric power companies, substations, high-end homes, and homeowners associations. Engaged proactively with clients to solicit feedback and deliver tailored solutions. Managed winter service operations, encompassing contract renewals, subcontractor routing, and client communication throughout service events.
Branch Manager
Turflawn
01.2018 - 07.2020
- Directed branch operations post-acquisition by broker company. Led team of direct reports to optimize workflow and enhance productivity. Analyzed financial metrics to inform strategic selling decisions. Executed plan for permanent shutdown of company.
Account Manager
Spellacy’s Turflawn
03.2017 - 12.2017
- Directed management of residential and commercial accounts valued at $850,000 to $1.5 million. Facilitated customer relations processes for new leads to establish strong partnerships. Contributed to the Marblecliff Grounds Committee, acting as a liaison for lawn and landscape concerns within the community. Organized daily crew tasks and material logistics. Guaranteed job completion aligned with company quality standards and customer expectations. Processed work orders for accurate billing. Partnered with ownership to enhance operational efficiencies. Supported equipment maintenance in the garage.
Senior Account Manager
Proscape Lawn and Landscape
05.2012 - 02.2017
- Achieved high customer retention rates by fostering strong communication and proactive relationship management. Managed a $500,000 portfolio of commercial and residential clients, ensuring satisfaction and loyalty. Conducted C.A.R.E. calls to gather client feedback and implement effective solutions. Streamlined the lead processing system to match new clients with appropriate services. Created detailed estimates, proposals, agreements, and work orders, efficiently scheduling tasks through the job board and LMN program. Coordinated crew and equipment for project execution, verifying completion through site visits or technology. Completed work orders submitted for prompt billing.
Mowing and Fertilizer Forman
Proscape Lawn and Landscape
08.2005 - 05.2012
- Responsible for completing the mowing and fertilizing routes and turning in work orders. Help on the landscape division when ask. Train new onboard personnel for position they fill. Fill in for the owner when he is not available. Worked on varieties of equipment to make sure that are maintain and working. Plow using western, blizzard and fisher plows in the winter and salt using a V insert bulk salter. Operate skid steers with bucket, plow and pushers.
Education
No Degree -
Columbus State Community College
Columbus, OH06-1993
High School Diploma - undefined
Olentangy Schools
06-1991
Skills
- Strong Communication Skills
- Customer Services and Retention
- Solution Provider
- Human Resource Management
- Process Improvement
- Team Building
- Training (Classroom and HOT- hands on training)
- Sales
- Management
- Leadership
- Microsoft Office
- Software usage- Clip, LMN, Salesforce, CRM, GICRM, Service AutoPilot
- Zubie and Verizon Network Fleet GPS systems
Affiliations
- SIMA
- ONLA
- ODOA
- OLA
Interests
Love spending time with family and even to cook, Participate in Adopt-a-Block, restoration week, community group, In-his-name Luncheon, front desk greeter and usher, Enjoy watching or going to basketball, football, golf, rodeo, Quiet night with an enjoyable book to read
Other Duties
- Spearhead the snow program, set up for each year with updated info for a snow book, set up material order such as salt and equipment. Set up routes, drivers and sidewalk crew.
- Conduct training both in classroom setting and H.O.T. (hands on training) in different areas of services.
Equipment Operation
- Bobcat 585 to 650
- John Deere Skidsteer-325
- Wacker Mini Front Loader
- Caterpillar 910 front loader with all attachment and snow attachments
- 45’ to 65’ Articulation Booms
- Toro 525 Wide Trax Dingo
- Toro 1000 Dingo
- Mulch Mules
- And Much More!
Truck Operation
- Ford f250 up to Ford 650
- Ebling back blade
- Sno way, snow ex and salt dogg bulk spreader with brine pre wetting system and full lot spraying system.
- Wester, Fisher, Blizzard, Salt Dogg Plows both the “V” style to straight blade.
Timeline
Maintenance Account Manager
1st Impression Landscape and Garden Center
03.2021 - Current
Branch Manager
Turflawn
01.2018 - 07.2020
Account Manager
Spellacy’s Turflawn
03.2017 - 12.2017
Senior Account Manager
Proscape Lawn and Landscape
05.2012 - 02.2017
Mowing and Fertilizer Forman
Proscape Lawn and Landscape
08.2005 - 05.2012
High School Diploma - undefined
Olentangy Schools
No Degree -
Columbus State Community College