Summary
Overview
Work History
Skills
Interests
Timeline
TruckDriver
JEFFREY BASSETT

JEFFREY BASSETT

Small Business Owner
Idaho Falls,ID

Summary

Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Overview

23
23
years of professional experience

Work History

RESORT MANAGER

PREMIER RV RESORTS
Salem, OR
06.2020 - 10.2021
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised 9 employees performance, preventive maintenance, and safety.
  • Provided disciplinary action when required based performance or actions.
  • Monitored and repaired infrastructure systems (septic, irrigation, public water) to keep resort functioning at high levels.
  • Planned scheduled maintenance outages as part of preventive maintenance program
  • Completed OSHA Hazardous Materials Communication Plan and implemented SDS documents for all hazardous materials on-site.
  • Lead quarterly safety meetings and monthly safety topic meetings for maintenance staff.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Purchased, kept detailed inventory all consumables and equipment on site.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Provided customer service and limited direct services to full-time tenants at resort.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

OWNER-OPERATOR

MOOSE CROSSING RV PARK
Mackay, ID
02.2015 - 10.2019
  • Provided excellent customer services to each guest
  • Guest services included hosting, guiding ATV trail rides, assisting with RV issues
  • Equipment purchases and maintenance
  • Inventory control and purchasing
  • Public water system with quarterly and annual reporting requirements to State of Idaho
  • Increased revenue 115% in year 2 with revenue increases annually
  • Increased customer base from zero to 1500 plus with 40%-50% repeat customers.
  • Prepared annual budgets with controls to prevent overages.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

OWNER-OPERATOR

BASSETT HYLAND ENERGY COMPANY
Coos Bay, OR
08.2005 - 08.2013
  • Leadership experience, 8-years in fast- paced environment inclusive of long days and multiple sites.
  • Prepared and maintained inventory with controls to prevent overages.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries weekly for 8 years.
  • Clearly communicated with drivers multiple times daily to give updated information on estimated times of arrival and latest road conditions.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Operated with safety and skill to avoid accidents and delays for our fleet of trucks.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Fleet drivers maintained daily, legible DOT log book and submitted corresponding documents for review.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in low accident rates.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Monitored and managed fuel consumption and expenses for management reporting on all truck/trailer and flatbeds in operation.
  • Trained and motivated 5 employees to perform daily truck/trailer fuel delivery functions.
  • Verified daily contents of inventory loads against Bills of Lading.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Managed day-to-day business operations.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs on daily basis.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
    Increased profit by streamlining operations through inventory controls.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Developed and maintained relationships with external vendors and suppliers over 8-years.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Operations Manager - Warehouse

Bassett-Hyland Energy Company
Coos Bay, OR
05.1998 - 07.2005
  • Leadership and sales experience for 7-years in fast- paced environment inclusive of long days and heavy loads.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs on daily basis.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations through inventory controls.
  • Developed and maintained relationships with external vendors and suppliers over 7-years as warehouse manager.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Skills

    Customer service

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Interests

Outdoor enthusiast

Hunting & Fishing

Timeline

RESORT MANAGER

PREMIER RV RESORTS
06.2020 - 10.2021

OWNER-OPERATOR

MOOSE CROSSING RV PARK
02.2015 - 10.2019

OWNER-OPERATOR

BASSETT HYLAND ENERGY COMPANY
08.2005 - 08.2013

Operations Manager - Warehouse

Bassett-Hyland Energy Company
05.1998 - 07.2005

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