Jeffrey Bates
Pocatello,ID
Summary
Knowledgeable Intelligence Analyst with strong background in intelligence analysis. Successfully supported decision-making processes through detailed data interpretation and strategic insights. Demonstrated analytical skills and effective communication in high-pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Cambia
03.2024 - 10.2024
- Skilled in identifying member needs and recommending solutions to meet needs
- Demonstrated accuracy and quality, effective handling of multiple tasks and changing priorities, and exercising the highest level of discretion on both internal and external matters
- Prepare and interpret reports by collecting, analyzing and summarizing information
Cashier
Deseret Industries
01.2024 - 03.2024
- Provided excellent customer service to enhance the overall customer experience
- Focused on and contributed to individual and team performance goals
- Understood, applied, and complied with all cash handling requirements
Threat Analyst
Crisis24
06.2022 - 10.2023
- Used excellent analytical, verbal, and written communication skills to clearly articulate findings through documentation using internal communications to improve prioritization of security initiatives into a digestible format and share via appropriate channels
- Prepared and interpreted reports by collecting, analyzing, and summarizing information as requested by management
- Use high levels of integrity and discretion in handling confidential information to influence security
- Create concise, attention-to-detail case notes under pressure, using excellent verbal and written communication skills
- Work cross-functionally to coordinate high-visibility releases for customer satisfaction
- Use demonstrated experience and proficiency in effective written and verbal communication to collaborate effectively in teams while demonstrating excellent time management and accountability to achieve high-quality work consistent with excellent customer experience
Intelligence Analyst
Swan Island Networks
07.2021 - 04.2022
- Work independently and in consultation as a team to produce timely, and detailed intelligence reports for business consulting
- Act as a subject matter expert in security threats using excellent verbal and written communication skills to clearly articulate high visibility threats with exceptional attention to detail
- Determine existing trends by analyzing application patterns and articulate them through written documentation by summarizing qualitative and quantitative analysis
Education
Master of Arts - National Security Studies
American Public University System
Charles Town, WV03.2021
Bachelor of Science - Geospatial Intelligence
Brigham Young University
Provo, UT12.2019
Skills
- Customer service excellence
- De-Escalation Techniques
- Quality Assurance
- Health Insurance support
- Active Listening
Volunteer Experience
- President of the National Security Policy and Analysis Organization, 04/20 - 10/22, American Public University System, Charles Town, WV, Drove project plans and operations for over 600 members., Managed multiple projects including a peer-reviewed intelligence website.
- Analyst Team Lead for South and Southeast Asia, 01/19 - 01/20, Praemon.org, Provo, UT, Supervised and assigned national security topics to analysts., Identified product and process improvements.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 4 staff members.
- Achieved 72% increase in sales through effectively tracking product movement.
Certification
- Introduction to Incident Command System U.S. Department of Homeland Security June 2023
Timeline
Customer Service Professional
Cambia
03.2024 - 10.2024
Cashier
Deseret Industries
01.2024 - 03.2024
Threat Analyst
Crisis24
06.2022 - 10.2023
Intelligence Analyst
Swan Island Networks
07.2021 - 04.2022
Bachelor of Science - Geospatial Intelligence
Brigham Young University
Master of Arts - National Security Studies
American Public University System
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