Jeffrey Birch II
Ossipee,NH
Summary
Proven leader and Fiber/Cable Utility Contractor with a track record of delivering high-quality work for Birch Utility Contacting Services, LLC. Excelled in safety compliance and residential fiber construction, enhancing client satisfaction and operational efficiency. Skilled in fostering team accountability and managing projects to exceed performance goals. Demonstrates strong work safety knowledge and owner/operator experience.
Overview
18
18
years of professional experience
Work History
Fiber/Cable Utility Contractor
Birch Utility Contacting Services, LLC (Owner)
03.2016 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Constructed aerial and underground drops to customer's homes or businesses.
- Completed all aspects of running my business. IE: Marketing, construction, maintenance, bidding, billing, accounting, customer service and human resource related duties.
- Worked with national companies to meet their required quotas and performance goals.
Operations Manager
McLaren Northern Michigan
04.2010 - 03.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed operations to reduce overtime while maximizing employee productivity and positive morale.
- Bridged the gap between upper management and the boots on the ground to facilitate outcomes and maintain mutual satisfaction.
- Utilized office equipment in the course of my work. Equipment is ranged from adding machines to computer systems. Computer programs and apps such as microsoft word, excel, one drive and adobe. Time management programs used by staff for payroll, etc.
Warehouse Supervisor
Wright and Filippis
03.2006 - 03.2010
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Ensured delivery techs were in compliance with company and DOT policies and procedures.
- Managed employee scheduling to maintain continuity of service provided, per company guidelines.
- Lead by example to ensure employees felt supported in their roles.
- Responsible for motor-pool maintenance and management, ensuring safety and lower overall cost of operation.
Education
High School Diploma -
Taquamenon Area Schools
Newberry, MI06.1996
Skills
- Worksite safety
- Safety knowledge
- Safety Compliance
- Residential fiber construction
- Owner/Operator experience
Timeline
Fiber/Cable Utility Contractor
Birch Utility Contacting Services, LLC (Owner)
03.2016 - Current
Operations Manager
McLaren Northern Michigan
04.2010 - 03.2016
Warehouse Supervisor
Wright and Filippis
03.2006 - 03.2010
High School Diploma -
Taquamenon Area Schools
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