Jeffrey Bishop
Eagle Mountain,UT
Summary
Professional in implementation consulting. Proven record of managing complex projects and delivering impactful solutions. Known for strong team collaboration and adaptability to changing needs. Proficient in client communication and system integration.
Overview
16
16
years of professional experience
Work History
Implementation Consultant
Xpress Bill Pay
American Fork, UT
05.2024 - Current
- Led implementation of billing solutions to enhance client satisfaction and streamline operations.
- Collaborated with cross-functional teams to define project scope and requirements effectively.
- Developed training materials and conducted workshops for clients on system usage and best practices.
- Managed multiple implementation projects simultaneously, ensuring timely delivery.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
IT Consultant
Executech
South Jordan, Utah
08.2023 - 01.2024
- Applied knowledge of IT trends and systems processes to identify security and risk management issues and other opportunities for process improvement.
- Met with personnel to understand service offerings, design process workflows and develop digital forms.
- Partnered with clients to mature IT programs with focus on framework selection and adoption, compliance and risk management.
- Employed consultative skills to assess user needs and develop and deliver technical training.
- Configured software solutions to meet customer's business process requirements.
- Built automation into technical systems to help with repetitive tasks.
- Performed feasibility analyses, scoped projects and worked with project teams to prioritize deliverables and identify product requirements and dependencies.
IT Manager
Utah Military Academy
Lehi, Utah
09.2022 - 08.2023
- Implemented stringent data security protocols to safeguard assets.
- Scheduled and supervised day-to-day troubleshooting, installations and user access issues.
- Oversaw technology and application selection, systems development and resource acquisition.
- Analyzed organization outcomes, identifying problems, evaluating trends and anticipating requirements.
- Led, configured and deployed operating systems, network and firewall appliances, security and applications.
- Performed troubleshooting and diagnosis of software, system and network issues and identified resolutions.
Network Infrastructure Manager
United States Air Force
10.2010 - 08.2021
- AFSC-3D1X2, Worked in a wide range of settings related to voice data, video network infrastructure systems, IP detection systems, and cryptographic equipment.
- Supervised a team of 25 while assuring connectivity of 3 networks through 16 classrooms for 24 months.
- Government purchases card holder at several facilities which entails managing a $1,000,000 account, inventory for a warehouse valued at $1.5 million, and distribution of equipment for over 300 personnel for approximately 7 years troubleshooting, maintaining, transporting, and operating video production equipment and RF transmission equipment while supervising 20+ personnel working from deployed locations throughout the world.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Worked in team-driven environments and communicated effectively with team members.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
Education
No Degree - Leadership
Airman Leadership School
Hill AFB, UTBA - Computer Science, Networking Security
Park University
Hill AFB, UTSkills
- Interpersonal Communication
- Excellent Time Management
- Risk Management
- Active Listener
- Superior Problem Solving
- Strong Leadership
- Software Implementation
- Training Delivery
- Customer support
Timeline
Implementation Consultant
Xpress Bill Pay
05.2024 - Current
IT Consultant
Executech
08.2023 - 01.2024
IT Manager
Utah Military Academy
09.2022 - 08.2023
Network Infrastructure Manager
United States Air Force
10.2010 - 08.2021
BA - Computer Science, Networking Security
Park University
No Degree - Leadership
Airman Leadership School