Jeffrey bjorkman
Boca Raton,FL
Summary
Im a team leader i love to help and motivate others around the workplace also keep everyone in high energy lighting up the darkness with positive encouragement or even a good laugh. i have a big personality and know how to interact with people and solve problems and give quality guest service while being a team leader/motivator.
Overview
11
11
years of professional experience
Work History
Promotions Director
Monster Reservations
09.2024 - Current
- Managed day-to-day functions of promotion and marketing departments.
- Mentored junior staff members in best practices for effective promotions management, contributing to overall team success.
- Led crisis management team and provided quick turnaround solutions.
- Fielded customer complaints and comments.
- Led a team of marketing professionals to execute successful promotional campaigns.
- Collaborated with sales staff to plan campaigns.
- Leveraged customer feedback into actionable improvements for future promotions strategies.
Dual Rate Table Games Supervisor
Seminole Classic Casino
07.2022 - 07.2024
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Promoted a positive work environment by consistently demonstrating leadership qualities and fostering teamwork among staff members.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
- Increased staff morale through regular coaching, feedback, and recognition of team members'' accomplishments.
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Monitored chips purchases, table inventories, and player win ratios.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
Owner
A Expert Design
01.2017 - 05.2022
- Fostered a strong sense of teamwork among crew members through clear communication of expectations combined with recognition for individual accomplishments contributing to the success of each project phase.
- Led successful bids for new business opportunities by preparing detailed proposals showcasing company capabilities, experience, and competitive pricing strategies.
- Held construction progress and regular status meetings with project team.
- Interviewed, hired, and trained new workers.
- Streamlined material procurement processes to minimize delays and ensure timely delivery of essential supplies.
Driver
Uber
07.2014 - 2017
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Talked with over 3000 different people from all over the world and grew to a big personality/understanding of people that i have today.
Education
Associate of Arts - Psychology
University of Florida
Gainesville, FL05-2013
Skills
- Guest service
- Teamwork
- Effective communication
- Adaptability
- Guest relations
- Team building
- Dealer training
- Active listening
- Quick thinking
- Problem-solving
Timeline
Promotions Director
Monster Reservations
09.2024 - Current
Dual Rate Table Games Supervisor
Seminole Classic Casino
07.2022 - 07.2024
Owner
A Expert Design
01.2017 - 05.2022
Driver
Uber
07.2014 - 2017
Associate of Arts - Psychology
University of Florida
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