Jeffrey Bullock
Washington,IN
Summary
Seasoned retail management professional with a proven track record at Hobby Lobby, enhancing store operations and exceeding sales targets. Skilled in people management and sales management, I led teams to achieve top inventory scores and developed impactful training programs. Expert in driving performance and fostering leadership development, I consistently deliver quality customer service and operational excellence.
Overview
23
23
years of professional experience
Work History
Store Manager
Hobby Lobby
Vincennes, IN
06.2024 - Current
- Responsible for the daily operations, including staffing, training, maintaining standards, store orders, building maintenance, physical inventory, and achieving sales and payroll numbers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- I accomplish this through managing my co-manager, assistant, and department managers.
- Developed strategies to maximize sales and profitability.
Co-Manager
Hobby Lobby
Angola, IN
07.2023 - 06.2024
- Responsible for backing up the store manager to ensure all daily operations were executed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- I supervised up to 35 people daily, was responsible for creating daily work schedules, and followed up to make sure everything was completed on time.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Responsible for the seasonal sets and the warehouse.
- I traveled with a District team as needed for store re-merchandising and resets.
Training Store Manager
Petsense by Tractor Supply
Somerset, KY
02.2019 - 07.2023
- Responsible for the day-to-day operations of a pet supply store with a full-service grooming salon.
- Responsible for hiring and developing a team of pet experts and dog groomers for my base store.
- As a District Training Store Manager, I was responsible for new store manager training for 13 stores, visiting stores as needed to train associates on new processes and systems.
- Identified gaps in existing training processes and developed strategies to address them.
- Monitored employee progress and provided coaching when necessary.
- Provided feedback to store and district managers regarding employee performance issues requiring disciplinary action, or further training.
- Responsible for preparing for and managing physical inventory in 13 stores.
- I travel as needed to assist stores struggling with staffing and training outside of my district.
- I traveled with a company team for store re-merchandising, reset, and new system installs.
Sales and Leasing Consultant
Alton Blakley Honda
Somerset, KY
03.2017 - 02.2019
- Work directly with customers to help them find the vehicle that fits their needs and budget
- Responsible for collecting and filling out all documents and paperwork to complete the sale or lease of new and preowned vehicles
- Responsible for the delivery and showing the new owners in how to use all the equipment on the vehicle
- Responsible for follow up with sold customers after the sale to ensure they understand how to operate there new vehicle
- Locate and procure vehicles for our customers from other dealership s
- Maintain the lot as instructed by the General Manager
Assistant Manager
Lowe's
Somerset, KY
01.2002 - 01.2017
- Responsible for day to day operations of a 40 million dollar store
- My specific areas of responsibility were the Appliance, Flooring, Paint and Home Decor
- I managed up to 100 associates at any given time
- Hired and developed my department managers, sales specialist and associates for my areas
- Maintained all operations within the store
- Oversaw day to day store operations
- Opened and closed store
- Coordinated schedules and assigned associates' shifts
- Met 95 % of sales targets
- Managed store inventory
Sales Manager
Lowe's
Danville, KY
01.2008 - 01.2010
- Managed all specialty sales programs to include Pro/Commercial, Installed, Special Order and Credit programs for the Danville store for 1.5 years
- Developed a sales team focused on meeting the customer needs through the entire store and especial in the big three which included Pro, Installed and Special sales
- Developed a Pro Sales team that exceeded their target by 2.5%
- Improved Installed Sales customer focus scores from a 60 to 80
- Filled in during the absence of a Store Manager for two months
Zone Manager
Lowe's
01.2003 - 01.2008
- Managed the zone 2 area of the store through four department managers
- Validated the day to day operations were taking place by completing bi-weekly department walks
- Developed a team through in aisle chats, Performance Management Plans for both Department Managers and Sales Specialists
- Managed the night unload crew for 1 year accident free
- Developed one Department Manager to Zone manager role
- Achieved the top inventory score in 2005
- Filled in as Operations Manager for three months
Education
Certification in Aircraft Weapons Systems -
Aircraft Mech. School
Denver, CO12.1985
High school diploma - General Studies
High School Pulaski Co
Somerset, KY05.1984
Skills
- Customer service
- People Management
- Communications
- Leadership Development
- Problem Resolution
- Sales Management
- Performance Management
- Recruiting
- Retail Management
- Store management experience
- Quality assurance
- Change management
- Merchandising
- Documentation and reporting
- Retail merchandise quality standards
- Accurate cash handling
- Recruitment and hiring
- Employee terminations
Groups
Knights Of Columbus, 01/01/10, Present
Military Service
United States Air Force, United States, E5, 08/01/84, 09/01/91, Aircraft maintenance technician for fighter crafts weapon systems., Advanced to the rank of E5 Staff Sergeant within six years., Managed several people on a daily basis.
Affiliations
- Bicycle riding
- Hiking
- Watching Collage Basketball
Accomplishments
- Medal of Honor
Timeline
Store Manager
Hobby Lobby
06.2024 - Current
Co-Manager
Hobby Lobby
07.2023 - 06.2024
Training Store Manager
Petsense by Tractor Supply
02.2019 - 07.2023
Sales and Leasing Consultant
Alton Blakley Honda
03.2017 - 02.2019
Sales Manager
Lowe's
01.2008 - 01.2010
Zone Manager
Lowe's
01.2003 - 01.2008
Assistant Manager
Lowe's
01.2002 - 01.2017
Certification in Aircraft Weapons Systems -
Aircraft Mech. School
High school diploma - General Studies
High School Pulaski Co