Jeffrey Burge
Houston
Summary
Highly motivated Healthcare Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Clinical Outreach Representative
Discovery Behavioral Health
2022.01 - Current
- Creating in-service presentations on product and service benefits, explaining features and finding solutions.
- Minimum of 80 face-to-face meetings per month with providers.
- Performing market research and executing business plans targeting different sales verticals, including hospitals, psychiatrists, psychologists, & medical professionals.
- Managing inbound referrals, performing crisis intervention, and handing off prospects to inside sales team.
- Increased top account performance by over 120% from 06/2022 to 05/2023.
- Contacting customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Discharge Coordinator/Case Manager
Serenity House Detox Houston
2021.06 - 2021.12
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Collaborated with clients and families to build aftercare plans.
- Directed AMA blocking across 3 departments.
- Worked with business development to coordinate outgoing referrals.
- Maintained spreadsheets with updated client data.
- Recorded all client interactions in EMR system (KIPU, Lightning Step).
Peer Group Facilitator
Palmer Drug Abuse Program
2020.04 - 2021.06
- Managed caseload of 10+ families.
- Performed weekly individual check-ins with each participant
- Developed and created PDAP Staff Orientation Manual which outlined all expectations, guidelines, and processes for entry level employees
- Planned special events for program participants based on changing needs, times of year and availability.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX05.2023
Associate of Arts -
Lone Star College System
Spring, TX08.2015
Skills
- Sales & Marketing
- Salesforce Experience
- Case Management
- Advanced knowledge of technology
- Verbal and Written Communication
- Market Research
- Dispute Mediation
- Excellent People Skills
Timeline
Clinical Outreach Representative
Discovery Behavioral Health
2022.01 - Current
Discharge Coordinator/Case Manager
Serenity House Detox Houston
2021.06 - 2021.12
Peer Group Facilitator
Palmer Drug Abuse Program
2020.04 - 2021.06
Bachelor of Science - Psychology
University of Houston
Associate of Arts -
Lone Star College System
Similar Profiles
Aileen ParkerAileen Parker
Registered Nurse at Discovery Behavioral HealthRegistered Nurse at Discovery Behavioral Health
Natalie WhiteNatalie White
Lead Admissions Coordinator at Discovery Behavioral HealthLead Admissions Coordinator at Discovery Behavioral Health
Brittnay BrownBrittnay Brown
Behavioral Health Technician 2 at Discovery Behavioral HealthBehavioral Health Technician 2 at Discovery Behavioral Health