Jeffrey Chess
Fort Myers,FL
Summary
Recent Army veteran with excellent research, time-management and problem-solving skills. Ability to function at a high level in a wide variety of settings. Very ambitious, highly-motivated individual who is hardworking and extremely focused. The mission always comes first and always gets accomplished no matter what. That is my professional code that I base my work ethic on.
Overview
20
20
years of professional experience
Work History
Housekeeping Supervisor
Bentley Village
Naples, FL
03.2025 - Current
- Supervise daily operations for 33 independent housekeepers and 7 floor technicians serving a large senior living community.
- Coordinate apartment cleaning schedules, deep cleans, move-outs, common area cleaning, and special projects.
- Manage staffing, attendance, call-offs, and daily work assignments.
- Conduct quality inspections and provide coaching to maintain cleanliness and service standards.
- Train employees on cleaning procedures, equipment operation, safety practices, and customer service.
- Monitor inventory and ensure staff have the supplies and equipment needed.
- Respond to resident concerns and coordinate with other departments to support operations.
Housekeeping Aid Work leader
Dept. of Veterans Affairs Mountain Home
Mountain Home, TN
05.2021 - Current
- Assisting with the delegation of duties on a daily and a project-by-project basis;
- Coordinating work with supervisors of other services within the positions area of jurisdiction so as not to interrupt patient care or other activities;
- Cleaning all patient areas and corridor spaces throughout the medical center, operating rooms, and all other areas as assigned;
- Planning and scheduling daily and weekly assignments, taking into consideration the availability of personnel and equipment to meet established priorities;
- Determining the equipment and cleaning materials needed for each job;
- Training staff to ensure the use of patient centered care principles in terms of customer service to patients, family members, and personnel;
- Providing on-the job training for co-workers and new employees;
- Keepings subordinates abreast of proper methods, procedures and uses of equipment and supplies;
- Ensuring all safety regulations and procedures are observed and may on occasion be required to conduct training classes on specific safety issues;
- Inspecting assigned areas to assure the timely accomplishment of employee assignments, sanitation levels are maintained, equipment properly cared for and that associated housekeeping objectives are accomplished in an expedient and timely manner;
- Performing related duties as required.
- Was an acting 3rd shift supervisor while the position was vacant.
- Did time summaries, Assigned areas, Training and inspections.
Housekeeping Aid
Dept. of Veterans Affairs Mountain Home
Mountain Home, TN
09.2018 - 05.2021
- Housekeeping Aid at James H. Quillen VA Medical Center in EMS (Environmental Management Services) in building 200 (Medical Center)
- Perform a full range of housekeeping duties within the Domiciliary that may require strenuous physical labor and strict adherence to aseptic cleaning procedure
- In C-2, empty trash and perform bed-washing duties
- Responsible for maintaining assigned area in a sanitary manner through adherence to current service procedures and policies and area work schedule
- Utilize a number of different chemicals, following manufacturer’s instructions, in order to clean, sanitize and maintain hard surfaces
- Perform stain removal, floor refinishing, trash collection/removal, wall, window and blind cleaning, light fixture cleaning, vacuuming, dusting, furniture moving if required
- Clean light fixtures, able to wash and replace venetian blinds and hang drapes if necessary, wash windows, walls and ceilings. Wipe down all surfaces.
- Use industrial-type powered cleaning equipment and maintain equipment in clean condition
- Coordinate housekeeping procedures with EMS HKA lead and supervisory staff to respond to urgent patient care needs as well as to minimize any adverse impact on patient care
- Maintain a safe work area and report hazards and patient care issues to chain of command
Housekeeping Aid
Dept. of Veterans Affairs Mountain Home
Mountain Home, TN
02.2018 - 09.2018
- CWT Program, Dept. of Veterans Affairs Mountain Home, TN
- Housekeeping Aid (Compensated Work Therapy Program) at James H. Quillen VA Medical Center in EMS (Environmental Management Services)
- Perform a full range of housekeeping duties within the Domiciliary
Customer Service Representative
Teleperformance
Bristol, TN
12.2017 - 01.2018
- Assisted customers in tracking Fed-Ex packages
- Scheduled package pickups
- Created lost/damaged package claims
Customer Service Representative
ACT
Johnson City, TN
09.2017 - 11.2017
- CSR in credit card claims department of large call center
- Took payments over telephone from inbound customers, created complaint claims
- Assisted customers in completing credit card applications
Machine Operator
Ware Manufacturing
Surgoinsville, TN
09.2016 - 04.2017
- Operated carpet-cutting machine for cat beds
- Unloaded trucks, palletized raw materials and put on shelves
- Utilized nail gun to piece-together finished products
Machine Operator
AtWork
Rogersville, TN
06.2013 - 08.2016
- Assignments included TRW, Baldor, ACG Glass Plant
- Operated CNC machines in the production of ball bearings, steering rods and windows
- Changed-out tools in machines as product required
Stocker/Department Manager
Priceless
Kingsport, TN
03.2012 - 05.2013
- Started as stocker in dairy and frozen foods, promoted to department manager within 6 months
- Ordered food, set planograms for shelving, priced products
- Supervised two other employees
Picker and Packer
S.P. Richards
Jessup, MD
05.2011 - 10.2011
- Picked orders, packed into boxes
- Loaded and unloaded trucks on shipping docks, palletized products
- Responsible for trucking bills of lading and other paperwork associated with shipment
Target Production Specialist
Target
Columbia, MD
01.2008 - 05.2009
- Accountable for sensitive items, protection of customers
- Assisted with apprehension of shoplifters, reviewed security cameras and built criminal cases
- Performed property patrols including store, parking lot, common areas
Cashier
Food Lion
Elkridge, MD
08.2006 - 01.2008
- Responsible for providing exceptional customer service
- Ensured store front end cleanliness maintained
- Responsible for accurate handling of cash with no loss or shrinkage
Education
Diploma - undefined
Long Reach High School
Columbia, MD01-2008
Skills
- Detail-oriented
- Strong communication skills
- Active listening skills
- Customer service expert
- Extremely organized
- Strong verbal communicator
- Safety-oriented
- Goal-Oriented
- Great leadership
- Customer service-focused
- Cleaning and sanitation
- Task assignment
- Training and mentoring
- Cleaning techniques
- Staff scheduling
- Staff training and development
- Health and safety compliance
- Department coordination
- Workload prioritization
- Sanitation standards
- Performance improvements
- Performance evaluation
MILITARY SERVICE
- United States Army June 2009 – April 2011
- Forward Observer (MOS 13F)
- 216 Battalion HHC, FIST Platoon
- Fort Riley, KS
- Decorations: Iraqi Campaign Medal w/Campaign Star, Global War on Terrorism Medal, Army Service Ribbon, National Defense Service Medal
- Participant in Operation Iraqi Freedom. Deployed and patrolled areas from Baghdad to FOB Spkyer.
- Held secret security clearance.
Timeline
Housekeeping Supervisor
Bentley Village
03.2025 - Current
Housekeeping Aid Work leader
Dept. of Veterans Affairs Mountain Home
05.2021 - Current
Housekeeping Aid
Dept. of Veterans Affairs Mountain Home
09.2018 - 05.2021
Housekeeping Aid
Dept. of Veterans Affairs Mountain Home
02.2018 - 09.2018
Customer Service Representative
Teleperformance
12.2017 - 01.2018
Customer Service Representative
ACT
09.2017 - 11.2017
Machine Operator
Ware Manufacturing
09.2016 - 04.2017
Machine Operator
AtWork
06.2013 - 08.2016
Stocker/Department Manager
Priceless
03.2012 - 05.2013
Picker and Packer
S.P. Richards
05.2011 - 10.2011
Target Production Specialist
Target
01.2008 - 05.2009
Cashier
Food Lion
08.2006 - 01.2008
Diploma - undefined
Long Reach High School