Jacob Boggess
Carrollton,TX
Summary
Housekeeping professional addressing guest requests and problems to maintain high satisfaction. Detail-oriented and punctual with good teamwork abilities, solid housekeeping experience and excellent interpersonal skills. Focused on exceeding performance and productivity targets.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Fairmont Austin Hotels
Austin, TX
03.2024 - 06.2025
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Housekeeping Runner
Fairmont Austin
Austin, TX
12.2021 - 03.2024
- Replenished guest room toiletries such as soap, shampoo and paper products.
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
- Met requests for guests for extra towels, ice buckets, pillows and blankets.
- Trained other staff members by physically demonstrating complex tasks.
Education
No Degree -
Ballinger High
Ballinger, TXSkills
- Detail-Oriented
- Guest Service and Support
- Inventory Control
- Service-Oriented
- Supply Replenishment
- Professional and Courteous
- Multitasking and Prioritizing
- Heavy Lifting
- Health Standards Compliance
- OSHA Compliance
- Furniture Moving
- Guest Request Response
- Electronic Communication
Timeline
Housekeeping Supervisor
Fairmont Austin Hotels
03.2024 - 06.2025
Housekeeping Runner
Fairmont Austin
12.2021 - 03.2024
No Degree -
Ballinger High