Open To Work
Jeffrey Collier
Onin Staffing
Harrison
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
Second Level Support SpecialistField Support TechnicianIT Systems AdministratorWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation:
Harrison, MIOpen to relocation:
YesImportant To Me
Work-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsSummary
Experienced in system diagnostics and server maintenance, with a proven ability to support and troubleshoot complex IT environments. Skilled in wireless networking and application support, eager to leverage advanced troubleshooting expertise in an Information Technology role. Ready to contribute to a dynamic team and drive technological improvements.
Support specialist with strong track record in technical troubleshooting and customer service. Excels in team collaboration, problem-solving, and adapting to changing needs. Skilled in system analysis, network configuration, and providing comprehensive user support. Known for reliability and achieving successful outcomes in high-pressure environments.
19
Years of experience
Work History
Second Level Support Specialist
2 Years- Facilitated efficient troubleshooting of software applications to enhance user experience and satisfaction.
- Collaborated with cross-functional teams to improve system performance and user satisfaction.
- Trained new staff on troubleshooting techniques and best practices for customer service.
- Documented support processes and created knowledge base articles for team reference.
Systems Administrator
1 Year 6 Months- Managed and stored data using computer software, databases, networks, and servers for four plants in North America.
- Extensive work on Axis Security camera system.
- Worked with a Canadian team to resolve complex server issues.
- Orchestrated integration and communication of software upgrades.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Field Support Technician
3 Years 3 Months- SCCM and Office 365 migration from on-site Exchange.
- Installed network cable throughout the building.
- Configured client-side hardware.
- Diagnosed and resolved technical issues to minimize downtime for users.
- Installed and configured hardware and software for diverse client systems.
- Provided on-site support for network connectivity and system performance.
- Trained end-users on software applications and troubleshooting techniques.
- Maintained accurate documentation of service requests and resolutions.
- Achieved faster response times by prioritizing and managing multiple service requests simultaneously.
- Improved customer satisfaction by providing timely and effective technical support for various systems.
Systems Administrator
12 Years 5 Months- Worked with VMWare, VMWare disaster recovery.
- Worked with a team of 2 to maintain the VMWare environment.
- Responsible for the maintenance of over 100 servers.
- Use of Active Directory to maintain end user accounts and fix domain related issues.
- Managed Active Directory, created and maintained user accounts, OUs and structure.
- Diagnosed and resolved hardware and software issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Led troubleshooting efforts for hardware and software issues, ensuring minimal downtime.
- Conducted regular system audits to identify vulnerabilities and optimize configurations.
Education
GED
Skills
Wireless Networking
System diagnostics
Virtualization Technologies
Software configuration
Works Well Under Pressure
Problem-solving
Attention to detail
Server maintenance
Application support
Advanced troubleshooting
Technical support expertise
Troubleshooting
Customer service
Maintenance and repairs
Remote support
Virtualization technologies
Operating systems
Active listening
Verbal and written communication
Desktop support
Ticket management
Software installation
Technical issues analysis
Service support
Issue troubleshooting
Technical troubleshooting
Windows 10
Hardware troubleshooting
Customer service expert
Microsoft outlook
Application installations
Hardware diagnostics
Timeline
Second Level Support Specialist
Onin Staffing
06.2024 - 06.2026
Systems Administrator
Ground Effects LLc
12.2022 - 06.2024
Field Support Technician
J & D Computers
08.2019 - 11.2022
Systems Administrator
CareTech Solutions
01.2007 - 06.2019
Boysville of Michigan
GED