Graham Conner
Amarillo,TX
Summary
Astute technology professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols and server administration.
Overview
14
14
years of professional experience
Work History
Level II Field Support Specialist
Andrews and Associates
03.2024 - Current
- Handle escalated tickets from level I technicians and perform on site visits for various customers.
- O365 Management.
- Sonic Wall Firewall support.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assist on various projects ranging from pc swaps, server replacements, and phone system installations.
Systems Analyst
Education Credit Union
09.2022 - 02.2024
- Maintenance and support for datacenter equipment focused maintaining servers
- Application support on server side for ends users
- Responsible for server backup and recovery procedures.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Jr. Systems Administrator
Herring Bank
06.2019 - 09.2022
- Maintain user level hardware and ensure accurate updates and reports using SCCM
- Early morning checks and frequent monitoring of the bank system and report any issues that may occur
- Perform nightly bank updates and backup procedures to help prevent data loss and provide accurate information for accounts
- Monitoring of bank systems and assisting Sr. System Admin in daily tasks.
- Assist in managing Hyper-V environment
- Assist help desk in monitoring and maintaining tickets.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
Network Administrator
Highland Park ISD
10.2010 - 01.2019
- Identify and resolve network hardware and software problems
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Install and test network hardware, software, and upgrades
- Perform routine preventive maintenance on the network
- Develop and implement a district wide security system for all systems; ensure network security by maintaining network, Internet, and E-mail accounts
- Design and implement backup procedures
- Assist with development and implementation of a disaster recovery plan
- Maintain network design and configuration documentation
- Provide aid to end users to identify and correct equipment and software related problems.
Education
BBA - Computer Information Systems
West Texas A&M University
Canyon, Texas05.2009
Skills
- Hardware Installation
- On-Site Support
- Operating systems
- Server Management
- Equipment Repair
- Asset Management
- Virtualization Technologies
- Mobile Device Management
- Remote Support
- Field Operations
- Wireless Networking
- Application support
- System Maintenance
- Software configuration
- Backup and recovery
- System Administration
- Server maintenance
- Incident Management
- Data Recovery
- Advanced troubleshooting
Timeline
Level II Field Support Specialist
Andrews and Associates
03.2024 - Current
Systems Analyst
Education Credit Union
09.2022 - 02.2024
Jr. Systems Administrator
Herring Bank
06.2019 - 09.2022
Network Administrator
Highland Park ISD
10.2010 - 01.2019
BBA - Computer Information Systems
West Texas A&M University
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