Jeffrey Cox
York
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
20
20
years of professional experience
Work History
Co-Store Manager
HOBBY LOBBY Retail Stores
01.2025 - Current
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Supported team in maintaining inventory accuracy through regular stock audits.
- Learned cash handling procedures, contributing to efficient transaction processing.
- Collaborated with staff to enhance customer service experiences and resolve inquiries.
- Participated in training sessions to develop knowledge of products and services offered.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Developed strong team cohesion by fostering a positive work environment and encouraging open communication.
- Adapted quickly to new tasks, demonstrating eagerness to learn store systems and processes.
- Monitored financial performance indicators to ensure fiscal responsibility while meeting or exceeding budgetary goals.
Store Manager
Food Lion
10.2019 - 04.2023
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff, fostering a team-oriented environment to enhance performance.
- Monitored inventory levels and implemented effective stock management practices to reduce waste.
- Provided exceptional customer service, resolving issues to maintain high satisfaction rates.
- Conducted regular staff meetings to communicate goals and address team concerns effectively.
- Analyzed sales data to identify trends and inform merchandising decisions for improved sales performance.
- Improved profitability to a chieve 34% increase from 2020 to 2023.
- Successfully drove all key pertinent KPI's through creating an inclusive environment
- Developed a Evening Operations Plan for success that rolled out to the entire organzation
Store Manager
Hannaford Supermarket
01.2006 - 09.2019
- Implemented visual merchandising standards, enhancing store presentation and attracting customers.
- Coordinated promotional events, driving traffic and increasing brand awareness within the community.
- Maintained total store operation in a store that averaged 54 million in sales per year
- Created training, development programs to enhance the learning of all levels of associates.
- Ensure compliance with all policies and regulatory requirements.
- Created an environment of diversity and inclusion where all associates were valued, respected and appreciated.
- 3 time Store Manager of the Year
- 7 time Community Service Award winner
- 7 consecutive years in the top ten in the organization in profitability. Averaging 6 million a year in earnings.
- Certified john Maxwell coach, trainer, speaker.
- Member of Store Manager Advisory Council for continuous improvement and new leader growth
Education
Bachelor of Arts - Business Management
University of Maine Augusta
Lewiston06-1989
Business Management
Oxford Hills High School
South Paris, ME06-1988
Skills
- Retail operations management
- Team leadership
- Strategic task assignment
- Employee scheduling
- Customer service
- Problem-solving
- Multitasking and organization
- Store merchandising
- Verbal and written communication
- Team motivation
- Team leadership and coaching
- Relationship building and management
- Training and mentoring
- Goals and performance
- Maximizing profitability
Timeline
Co-Store Manager
HOBBY LOBBY Retail Stores
01.2025 - Current
Store Manager
Food Lion
10.2019 - 04.2023
Store Manager
Hannaford Supermarket
01.2006 - 09.2019
Bachelor of Arts - Business Management
University of Maine Augusta
Business Management
Oxford Hills High School
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