JEFFREY COX
Brandywine,MD
Summary
Certified Training Specialist with expertise in establishing and implementing safety training policies and procedures to hundreds of new employees. Ensuring full compliance within federal guidelines and compliance while supervising numerous employees providing daily quality assurance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2027
2027
years of professional experience
Education
Business Administration
Strayer College
Columbia, MDBusiness Administration
Prince Georges Community College
Landover, MDHVAC Certificate - undefined
Lincoln Technical Institute
Work History
Safety Training Instructor
M.V. Transportation
Beltsville, MD
- Assisted the Safety Training Manager in all operational needs including:
- Knowledgeable of the current safety regulations within the M.V. Transportation Department.
- Conduct interviews and train new hires.
- Manage the training records, provide safety checks for the maintenance department, and conduct weekly safety meetings.
- Operate the Drive Cam, maintaining current safety points, and violations.
- Proficient and knowledgeable with all software programs.
- Conduct road tests and road evaluations.
- Developed and implemented comprehensive safety training programs for new employees.
- Conducted regular safety drills and evaluations to ensure compliance with industry standards.
- Collaborated with management to identify training needs and improve safety practices.
Service Advisor
DARCARS Chrysler Jeep Dodge
Temple Hills, MD
12.2025 - Current
- Analyzed customer feedback to identify trends and recommend improvements to service offerings.
- Led initiatives to enhance operational efficiency, contributing to improved overall service quality.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Assisted customers in identifying vehicle needs and recommending appropriate services.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Communicated effectively with technicians to relay customer concerns and service recommendations.
Maintenance Manager
MV Transportation
White Plains, Maryland
04.2023 - 06.2026
- Managing maintenance staff while assuring all repairs and completed.
- Monitoring all incomplete and completed work while inputting all data pertaining to repairs into a database that generates monitored data.
- Scheduling PM services and other maintenance requirements.
- Registering all vehicles and scheduling all emissions testing through the Motor vehicle department, DC and VA.
- Assuring all building repairs are within state and county guidelines. Contracting any major repairs needed.
- Consistently maintaining safe operating revenue and non vehicles while in compliance with federal and corporate regulations.
- On call for all situations that may occur. Operating independently while communicating verbally and e-mail daily activity to all fellow staff and corporate leadership. Responsible for maintaining a safe environment and positive safety culture.
- Assuring all vendors and invoices are submitted and paid.
- Communicating with all new and existing vendors to maintain a positive culture.
- Creating daily work duties and work schedules.
- Conduct monthly safety meetings.
- Supervised maintenance team to ensure timely completion of service tasks and repairs.
- Implemented preventive maintenance programs to enhance equipment reliability and minimize downtime.
- Coordinated with vendors for timely procurement of parts and supplies to maintain operational efficiency.
- Analyzed maintenance processes, identifying areas for improvement and implementing best practices.
- Developed training programs for staff on safety protocols and equipment handling procedures.
- Led daily safety meetings to promote a culture of safety within the maintenance department.
- Established performance metrics to assess maintenance effectiveness and drive continuous improvement initiatives.
- Collaborated with cross-functional teams to align maintenance strategies with organizational goals and operational needs.
- Supervised employee performance, preventive maintenance, and safety.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Collaborated with other departments to verify completion of maintenance tasks.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Planned scheduled maintenance outages as part of preventive maintenance program.
Service Advisor
Amerit Fleet Services
07.2025 - 11.2025
- Assisted customers with inquiries, providing accurate information on services and products.
- Coordinated service appointments, ensuring efficient scheduling for optimal customer satisfaction.
- Resolved customer complaints by identifying issues and implementing effective solutions promptly.
- Collaborated with technicians to streamline communication and enhance service delivery processes.
- Maintained detailed records of customer interactions, ensuring accuracy and compliance with company policies.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Operations / Maintenance Manager
Gresham Transportation
Atlanta, Georgia
05.2021 - 04.2023
- Responsible for Supervising maintaining and providing leadership to all techs.
- Planning, while scheduling preventative maintenance using FA Suites for data storage.
- Provide technical training as needed.
- Promote a positive workplace.
- Assure all vehicle body repairs are concluded. Create work schedules for 35 plus employees.
- Oversaw maintenance schedules for fleet vehicles, ensuring compliance with safety regulations.
- Managed inventory of tools and replacement parts for efficient operations.
- Developed and implemented preventive maintenance programs to extend vehicle lifespan.
- Trained and mentored team members on best practices in equipment care and safety protocols.
- Analyzed repair costs and identified opportunities for process improvements to reduce downtime.
- Implemented tracking systems for maintenance activities, enhancing accountability and performance metrics.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Led cross-functional projects aimed at improving operational efficiency within the maintenance department.
- Fostered cross-functional teamwork among departments to achieve seamless collaboration on shared objectives.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Collaborated with other departments to verify completion of maintenance tasks.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Streamlined work order processes for quicker response times, resulting in increased productivity and reduced costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated and recommended new technologies for potential integration into the facility''s maintenance operations, ensuring continued growth and adaptability in the face of industry advancements.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Safety, Operations/Maintenance Manager
A-National Transportation
Atlanta, Georgia
12.2022 - 03.2023
- Oversee the operational safety and maintenance program.
- Creating work schedules for new and existing operators.
- Track while maintaining data for improvement.
- Work with entire staff and contractors to set and meet goals.
- Drug & Alcohol testing compliance for new and existing employees.
- Conduct background check.
- Promoting a positive workplace.
- Maintained all personal & employment records to conform with federal guidelines.
- Conduct safety meetings.
- Maintain facility and maintenance inventory supply.
- Oversaw preventive maintenance programs to ensure fleet reliability and safety.
- Managed repair schedules, coordinating with technicians for timely service completion.
- Implemented inventory control systems for efficient parts management and procurement.
- Conducted routine inspections, identifying issues to minimize downtime and operational disruptions.
- Trained staff on safety protocols and best practices for equipment handling.
- Analyzed maintenance reports to identify trends, driving continuous improvement initiatives.
- Developed standard operating procedures to enhance workflow efficiency and consistency.
- Collaborated with cross-functional teams to optimize fleet performance and reduce costs.
- Evaluated and recommended new technologies for potential integration into the facility''s maintenance operations, ensuring continued growth and adaptability in the face of industry advancements.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintenance Manager
National Express Transit
Lorton, VA
10.2014 - 03.2021
- Responsible for maintaining fleet maintenance, upkeep of the facility and surrounding areas.
- Maintaining all maintenance and bodywork related to all vehicles in the fleet.
- Registration and emission testing scheduling for entire fleet. Knowledgeable of State motor vehicle administration guidelines.
- Entering all data required for 120 vehicles into the fleet system trackers (Dossier, Fleet Focus, Maximo or Drive Cam).
- Maintain and upkeep of building storage, materials & supply room stock.
- Scheduling PM services and all other maintenance requirements.
- Implement work scheduled for a staff of 12 employees.
- Meetings with several new and existing clients for upcoming contracts or projects.
- Maintain monthly and yearly budget financials.
- Responsible for disposing of unwanted fleet.
Safety Facility Auditor
MTM
Hyattsville, MD
01.2009 - 09.2014
- Responsible for assuring the quality of Para transit transportation services.
- Reviewing all daily operations, submitting reports for management review.
- Auditing all facilities, vehicle records, vehicles, training records.
- Maintaining and preserving all documentation.
- Noting all deficiencies and informing of corrective action.
- Supports entire team for promoting training or restructure.
- Stayed up to date with industry regulations and guidelines.
- Worked closely with the management team.
- Monitored all to ensure consistency and quality standards are met.
- Assisted in development of audit plans to evaluate operational effectiveness and risk management strategies.
- Collaborated with cross-functional teams to streamline audit processes and improve overall efficiency.
- Reviewed and documented audit findings, presenting clear reports to stakeholders for strategic decision-making.
- Mentored junior auditors on best practices and methodologies in conducting effective audits.
- Implemented process improvements based on audit results, enhancing operational performance and accuracy.
- Led training sessions on compliance regulations and auditing techniques for new team members.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Developed and maintained productive relationships with clients, facilitating smooth audit processes and engagements.
- Strengthened stakeholder confidence with transparent and clear communication of audit findings.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
- Prepared working papers, reports and supporting documentation for audit findings.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Diminished outstanding debts by analyzing accounts for issues.
- Collected and reported monthly expense variances and explanations.
Skills
Conducted thorough inspections and maintenance tasks to prevent equipment failures and extend asset lifespan
Achieved timely project delivery while maintaining budgetary constraints through effective team coordination Drove project success by implementing best practices in project management Cultivated strong relationships with stakeholders to ensure alignment and satisfaction
Diagnosed and resolved equipment issues through methodical troubleshooting techniques, enhancing overall performance
Analyzed maintenance needs and scheduled activities to minimize downtime and optimize resource allocation
Coordinated and tracked work orders to optimize workflow and resource allocation
Achieved high employee satisfaction rates through proactive staff management Fostered a culture of accountability and excellence, resulting in improved team performance Developed training programs that enhanced skill sets and career growth opportunities for staff
Analyzed equipment performance data to identify maintenance needs and prevent potential failures through predictive maintenance techniques
Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
Negotiated terms and facilitated communication with vendors to optimize service delivery and support business objectives
Implemented systematic inventory monitoring to identify discrepancies and maintain accuracy
Achieved seamless facility operations through proactive maintenance management Improved response times to maintenance requests, resulting in enhanced user satisfaction Streamlined processes to minimize disruptions and maintain a safe environment
Achieved streamlined spare parts inventory processes, resulting in improved operational readiness Enhanced supplier relationships to secure timely deliveries Increased inventory accuracy through effective tracking and management strategies
Achieved a safer work environment by effectively managing lockout and tagout procedures Enhanced compliance with safety regulations through comprehensive training and support for team members Fostered a proactive approach to workplace safety, resulting in reduced incidents
Monitored inventory levels and coordinated replenishment activities to maintain product availability and efficiency
Achieved optimal staffing levels through effective employee scheduling practices Improved operational efficiency by streamlining shift assignments and minimizing scheduling conflicts Enhanced team productivity by ensuring adequate coverage during peak hours
Analyzed financial data to develop and maintain effective budgeting and cost control practices
Timeline
Service Advisor
DARCARS Chrysler Jeep Dodge
12.2025 - Current
Service Advisor
Amerit Fleet Services
07.2025 - 11.2025
Maintenance Manager
MV Transportation
04.2023 - 06.2026
Safety, Operations/Maintenance Manager
A-National Transportation
12.2022 - 03.2023
Operations / Maintenance Manager
Gresham Transportation
05.2021 - 04.2023
Maintenance Manager
National Express Transit
10.2014 - 03.2021
Safety Facility Auditor
MTM
01.2009 - 09.2014
Business Administration
Strayer College
Business Administration
Prince Georges Community College
HVAC Certificate - undefined
Lincoln Technical Institute
Safety Training Instructor
M.V. Transportation