Jeffrey Cox
York,ME
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Center Store Manager
Hannaford Supermarket
Saco, ME
08.2025 - Current
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members to enhance skills and promote department function without the presence of the leader.
- Improved merchandising strategies to maximize compliance with company programs, sales growth and profitability.
- Monitored inventory levels, established systems and used CAO principles and standard practices to drive store conditions and sales.
- Worked collaboratively with my fellow department managers to ensure smooth workflows in common areas as well as merchandising opportunities to compliment sales growth.
- Created a centric focus amongst the center store team as well as the leadership team on training, coaching and teaching for success.
Co-Store Manager
HOBBY LOBBY Retail Stores
Seabrook, NH
01.2025 - 08.2025
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Supported team in maintaining inventory accuracy through regular stock audits.
- Learned cash handling procedures, contributing to efficient transaction processing.
- Collaborated with staff to enhance customer service experiences and resolve inquiries.
- Participated in training sessions to develop knowledge of products and services offered.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Developed strong team cohesion by fostering a positive work environment and encouraging open communication.
- Adapted quickly to new tasks, demonstrating eagerness to learn store systems and processes.
- Monitored financial performance indicators to ensure fiscal responsibility while meeting or exceeding budgetary goals.
Store Manager
Food Lion
Charleston, SC
10.2019 - 04.2023
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff, fostering a team-oriented environment to enhance performance.
- Monitored inventory levels and implemented effective stock management practices to reduce waste.
- Provided exceptional customer service, resolving issues to maintain high satisfaction rates.
- Conducted regular staff meetings to communicate goals and address team concerns effectively.
- Analyzed sales data to identify trends and inform merchandising decisions for improved sales performance.
- Improved profitability to achieve 34% increase from 2020 to 2023.
- Successfully drove all key pertinent KPI's through creating an inclusive environment.
- Developed a Evening Operations Plan for success that rolled out to the entire organization.
Store Manager
Hannaford Supermarket
North Conway, NH
01.2006 - 09.2019
- Implemented visual merchandising standards, enhancing store presentation and attracting customers.
- Coordinated promotional events, driving traffic and increasing brand awareness within the community.
- Maintained total store operation in a store that averaged 54 million in sales per year.
- Created training, development programs to enhance the learning of all levels of associates.
- Ensure compliance with all policies and regulatory requirements.
- Created an environment of diversity and inclusion where all associates were valued, respected and appreciated.
- 3 time Store Manager of the Year.
- 7 time Community Service Award winner.
- 7 consecutive years in the top ten in the organization in profitability. Averaging 6 million a year in earnings.
- Certified john Maxwell coach, trainer, speaker.
- Member of Store Manager Advisory Council for continuous improvement and new leader growth.
Education
Bachelor of Arts - Business Management
University of Maine Augusta
Lewiston06-1989
Business Management
Oxford Hills High School
South Paris, ME06-1988
Skills
- Retail operations management
- Strategic task assignment
- Customer service
- Multitasking and organization
- Verbal and written communication
- Team leadership and coaching
- Training and mentoring
- Maximizing profitability
- Team leadership
- Employee scheduling
- Problem-solving
- Store merchandising
- Team motivation
- Relationship building and management
- Goals and performance
Accomplishments
3 time Store Manager of the Year
6 time Community Service Award Winner
7 times top 10 most profitable stores award
8 Assistant Store Managers now currently holding the role of Store Manager and three of them have the distinct honor of being SMOY
Certification
Certified Coach, Speaker and Trainer, John Maxwell Company
Timeline
Center Store Manager
Hannaford Supermarket
08.2025 - Current
Co-Store Manager
HOBBY LOBBY Retail Stores
01.2025 - 08.2025
Store Manager
Food Lion
10.2019 - 04.2023
Store Manager
Hannaford Supermarket
01.2006 - 09.2019
Business Management
Oxford Hills High School
Bachelor of Arts - Business Management
University of Maine Augusta