Mugshots Coffee and Tea
Barista
35 N Main Street Belmont, Nc 28012
09.2021 - 02.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Maintained positive relationships with local community and government officials.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
Assistant Manager
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.