Jeffrey Cude
Spencer,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Remote Sales / Customer Service
4Patriots Inc.
02.2024 - Current
- Demonstrated excellent customer service, record-keeping, documentation, and sales skills.
- Utilized account management techniques to build and maintain relationships with customers.
- Helped customers become self-reliant during crises by understanding their needs and presenting relevant products and offers, securing future business through strong relationship-building and account management.
- Engaged customers to understand their needs and matched them with appropriate products, enhancing overall customer satisfaction.
- Utilized active listening to recommend products that met customer needs based on gathered information.
- Analyzed customer interactions to uncover potential sales opportunities that enhanced their experience.
- Implemented strategies to increase average order values during customer interactions.
- Offering additional upsell offers to increase average order values.
- The mindset of every call is making a sale or defining a clear go-forward plan to lock in a purchase in the near future.
- Demonstrating the ability to sell value versus reduced cost.
- Leaving both the customer and the company happy at the end of each call.
- Regularly updated knowledge of product offerings and company procedures to provide accurate information to customers.
Associate Benefits Advisor
eHealth Insurance
05.2023 - 02.2024
- Consulted and advised clients over the phone on tailored health insurance options.
- Assisted Medicare beneficiaries in understanding their health insurance coverage options.
- Collaborated with national and regional health insurance companies to enhance client offerings.
Owner/Operator
Bonez BBQ
10.2013 - 12.2022
- Sold and delivered catering and bartending services
- Organized large-scale BBQ events and competitions sponsored by KCBS
- Managed catering and bartending services from sales to delivery
- Developed marketing and promotional materials to enhance brand visibility
Owner/Operator
Breathe Aromatherapy & Wellness Spa
01.2012 - 07.2013
- Developed and implemented marketing and advertising strategies to increase brand awareness
- Manufactured aromatherapy product line for retail sales, ensuring quality and appeal to customers
- Streamlined production processes to enhance efficiency & participation in large-scale Sales events
Southeastern Regional Sales Manager
Diskeeper Corporation
03.1992 - 10.2011
- Selling high-performance software that optimizes and maintains application efficiency and equipment longevity, achieving Highest Ever Sales in the company history
- Managed sales process from cold calling to lead generation, sales proposals, and cost justification
- Delivered engaging presentations on-site and online to showcase product features.
- Trained staff in sales, customer service, and communication skills to enhance team effectiveness
- Performed on-site and online presentations
Skills
- Sales Strategy
- Virtual Sales
- Sales Proposals
- Regional Sales
- Marketing Strategy
- Customer Service
- Communication Skills
- Sales Strategy
Timeline
Remote Sales / Customer Service
4Patriots Inc.
02.2024 - Current
Associate Benefits Advisor
eHealth Insurance
05.2023 - 02.2024
Owner/Operator
Bonez BBQ
10.2013 - 12.2022
Owner/Operator
Breathe Aromatherapy & Wellness Spa
01.2012 - 07.2013
Southeastern Regional Sales Manager
Diskeeper Corporation
03.1992 - 10.2011