KATHLEEN FADDEN
Chicago,IL
Summary
Results-driven sales professional with expertise in customer engagement, sales strategy, and inventory management. Proven ability to analyze sales trends and enhance customer satisfaction, contributing to revenue growth and team success.
Overview
3
3
years of professional experience
Work History
Sales and customer service
Dan Schiller
Chicago, Illinois
2024.01 - 2026.04
- Increased revenue using sales and customer service techniques.
- Oversaw daily operations of fine jewelry store, driving sales and enhancing customer service.
- Managed the daily operations of the pro shop including sales, customer service, and cash handling.
- Mentored team members by demonstrating best practices for sales and customer service.
- Supported daily operations and managed staffing for sales and customer service.
- Worked collaboratively with other departments such as Sales and Customer Service to resolve outstanding issues quickly.
- Analyzed sales trends and customer feedback to recommend improvements in products and services.
- Collaborated with renewal and servicing teams to deliver consistent, personalized sales and customer service to clients.
Personal Shopper
Sara lurie
Chicago, Illinois
2023.04 - 2026.04
- Delivered exceptional in-person and phone service to strengthen customer relationships.
- Identified customer needs promptly, enhancing satisfaction and loyalty.
- Collaborated effectively with cross-functional teams to resolve product-related challenges.
- Performed daily tasks efficiently to support team operations. accurately, consistently surpassing service targets.
- Provided guidance to colleagues, fostering a supportive team environment.
- Contributed innovative solutions to improve team performance and outcomes.
- Resolved customer issues swiftly, earning recognition for outstanding service.
- Maintained expertise through ongoing education and training efforts.
Sales and Service Representative
alma wiser
Chicago, Illinois
2023.01 - 2026.04
- Identified and pursued sales opportunities through effective cross-selling and upselling strategies.
- Processed sales transactions using point-of-sale systems efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer issues promptly and professionally.
- Assisted customers with product inquiries and service requests.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Built strong customer relationships through consistent follow-up contact, enhancing loyalty.
- Worked with team to enhance customer satisfaction initiatives, contributing to improved service quality.
- Trained new team members on sales procedures and service standards.
- Supported inventory management by monitoring stock levels and placing orders.
- Assisted customers with product selection and provided personalized service.
- Managed inventory levels and organized merchandise displays effectively.
- Trained new sales associates on company policies and customer service techniques.
- Conducted product demonstrations to enhance customer engagement and knowledge.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure optimal store operations and customer satisfaction.
- Resolved customer inquiries and complaints promptly to maintain a positive shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of the sales floor for a welcoming environment.
- Welcomed customers to the store with friendly service. and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Promoted and sold a range of products to meet customer needs. by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Handled customer returns and exchanges according to store policies., exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Carefully bagged and packaged customer purchases for convenience. and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Education
Bachelor of Arts - Fashion
The School of The Art Institute
Chicago, IL2007-04
Skills
- Sales strategy and product knowledge
- Sales strategy
- Customer relationship management
- Customer engagement
- Sales transaction processing
- Inventory management
- Merchandise display strategies
- Sales analytics
- Team collaboration
Affiliations
- Taking portraits.Garden club. yoga. painting and drawing. designing clothes.
Timeline
Sales and customer service
Dan Schiller
2024.01 - 2026.04
Personal Shopper
Sara lurie
2023.04 - 2026.04
Sales and Service Representative
alma wiser
2023.01 - 2026.04
Bachelor of Arts - Fashion
The School of The Art Institute