Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Darus

Des Moines

Summary

A versatile professional blending robust office skills with strong financial acumen, customer-centric service, sales acuity, and business platform management. Proven track record in supporting teams, enhancing customer satisfaction, and driving business growth. Seeking to leverage foundation and skills as a Member Support Associate to excel as an Engine Success Associate.

Overview

8
8
years of professional experience

Work History

Member Support Agent

Engine
06.2024 - Current
  • Provide best-in-class service to a variety of clients and accounts from SMB, Enterprise, to Personal perks users of the platform.
  • Implementation and onboarding support.
  • Handle member support case/issue escalations.
  • Engage in communication efforts to clients and upsell of Engine Products.
  • Assist in billing resolutions.
  • Meet and exceed daily KPIs and SLAs related to client support through various channels.

Team Manager

DSM Metro Team Manager
11.2020 - Current
  • Outfitting my team players for success at competitive, national levels of play.
  • Organizing travel, lodging, and participation for high-level competitive events.

Member Services Advocate

Happy Money
05.2022 - 04.2024
  • Collect and evaluate product feedback to enhance customer satisfaction.
  • Review loan applications for completeness and accuracy.
  • Analyze financial statements and credit reports.
  • Communicate with applicants to clarify discrepancies.
  • Ensure compliance with federal and state regulations.
  • Ensure loan holders see loan payments to completion month by month and full loan term through payments, assistance, and goal realignment.

Consumer Services Representative

Bankers Trust
11.2017 - 05.2022
  • Service Consumer and Business Accounts to meet the Financial Institution’s goals and help our clients meet their financial goals, long and short term.
  • Process loan payments, respond to borrower inquiries, and assist in resolving payment discrepancies.
  • Collaborate with internal teams to address complex loan payment issues. Ensure compliance with financial regulations.

Education

High School Diploma -

Abraham Lincoln High School
Des Moines, IA
05.2014

Associates Degree - Arts

Des Moines Area Community College (DMACC)
Des Moines, IA
12.2019

Skills

  • Proficiency in book travel assistance for lodging, flights, and rental cars
  • Proficiency in 3rd Party Supplier Relations
  • Assessed on Metrics such as Handle Time, Actions per Hour/Shift, Overall Quality
  • Experience in Projects of 3-10 bodies
  • Assessment, CSAT
  • Proficiency in Admin Functions in Slack, Microsoft, Google, and Zoom
  • Experience in Project Workflows with Jira, Salesforce and Zendesk
  • Proficiency in Basic Payment Operations
  • Expertise of Financial Security Protocols for fraud, counterfeiting and forgery
  • Proficiency in banking and loans operations for consumer accounts and personal loans
  • Compliance with BSA, ADA, CRA, CARES, CARD, GLB, Fair Housing, Fair Debt, Reg C, SCRA Acts and Reg E, B, CC, V, DD, Z

Timeline

Member Support Agent

Engine
06.2024 - Current

Member Services Advocate

Happy Money
05.2022 - 04.2024

Team Manager

DSM Metro Team Manager
11.2020 - Current

Consumer Services Representative

Bankers Trust
11.2017 - 05.2022

Associates Degree - Arts

Des Moines Area Community College (DMACC)

High School Diploma -

Abraham Lincoln High School

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