Jeffrey Day
Colchester,CT
Summary
Dynamic telecommunications professional with extensive experience at Frontier Communications, excelling in network troubleshooting and customer relationship management. Proven track record in diagnosing service issues and ensuring optimal connectivity. Adept at equipment configuration and committed to safety compliance, consistently delivering exceptional service and resolving customer complaints efficiently.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales and Service Technician 1
Frontier Communications
Norwalk, Connecticut
10.2014 - 09.2025
- Installed and configured telecommunications equipment for residential and business customers.
- Diagnosed and repaired service issues, ensuring reliable connectivity for clients.
- Collaborated with team members to resolve complex service challenges efficiently.
- Maintained accurate records of service requests and resolutions in company systems.
- Adhered to safety protocols while performing installations and repairs at customer sites.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Ensured proper handling of customer data according to company policies and procedures.
Installation and Repair Technician
AT&T Communications
Norwalk, CT
01.1998 - 10.2014
- Replaced defective components with compatible replacements sourced from suppliers.
- Responded quickly to emergency repair calls from customers.
- Conducted routine maintenance on copper network telecommunications lines to ensure optimal performance.
- Collaborated with team members to troubleshoot challenging repair cases.
- Installed new appliances, wiring and equipment in homes with defective equipment.
Education
Bachelor of Arts - English Literature/Creative Writing
Southern Connecticut State University
New Haven, CT06-1986
Some College (No Degree) - Music And Sound Recording
University of New Haven
West Haven, CTSkills
- Telecommunications installation
- Network troubleshooting
- Equipment configuration
- Service diagnostics
- Safety compliance
- Customer relationship management
Affiliations
Musician/ Bagpiper, performed at numerous municipal parades, memorial functions, weddings and funerals.
Radio host, 35 years experience producing a live radio program for non-profit radio station WPKN, 89.5FM, www.wpkn.org
Certification
A public service technician license was maintained yearly by my previous employers.
References
References available upon request.
Timeline
Sales and Service Technician 1
Frontier Communications
10.2014 - 09.2025
Installation and Repair Technician
AT&T Communications
01.1998 - 10.2014
Bachelor of Arts - English Literature/Creative Writing
Southern Connecticut State University
Some College (No Degree) - Music And Sound Recording
University of New Haven
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