Wayne Sisco
Spring Hill,FL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
35
35
years of professional experience
Work History
Service Technician
Verizon
Fredericksburg, Virginia
04.1998 - 10.2023
- Diagnosed technical issues with telecommunications equipment and systems.
- Installed and configured network devices for residential and business clients.
- Conducted routine maintenance on cable and internet infrastructure.
- Provided customer support for service inquiries and troubleshooting assistance.
- Collaborated with team members to resolve complex service challenges efficiently.
- Educated customers on product features and best usage practices.
- Ensured compliance with safety regulations during installation procedures.
- Maintained accurate service records for ongoing customer interactions and repairs.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Conducted service appointments to diagnose and fix problems.
Recon chemical operations
US Army
Fredericksburg, Virginia
09.2001 - 06.2002
- Military observations of a region to locate an enemy or ascertain an areas chemical or nuclear pollution.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Utility Locator
Nocuts
Fredericksburg, Virginia
05.1994 - 04.1998
- Conducted utility locates to identify underground infrastructure for construction projects.
- Utilized specialized equipment to detect and mark utility lines accurately.
- Collaborated with field teams to ensure safe excavation practices were followed.
- Communicated findings to clients and stakeholders regarding utility locations.
- Assisted in training new team members on locating procedures and safety protocols.
- Responded promptly to emergency locate requests, ensuring quick resolution of issues.
- Followed safety guidelines to minimize risks during all locating operations.
- Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
- Analyzed blueprints, maps and other documents to identify the exact locations of underground utilities.
- Prepared detailed reports documenting all findings from utility locates.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
Armored Crewman
US Army
Wilkes-Barre, Pennsylvania
08.1988 - 10.1992
- Operated armored vehicles during transportation missions in high-risk environments.
- Conducted thorough vehicle inspections to ensure readiness and safety compliance.
- Collaborated with team members to execute tactical movements and security operations.
- Monitored surroundings for potential threats during transit and secured cargo efficiently.
- Assisted in training new crew members on operational procedures and safety protocols.
- Maintained communication with command center for real-time updates and instructions.
- Documented mission details and vehicle maintenance activities for operational records.
- Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics.
- Operated radios to communicate with other crew members while in the field.
- Attended briefings before each mission to review objectives and plan strategies accordingly.
Education
Master of Science - Computer Networking
Strayer University
Fredericksburg, VA03-2014
Skills
- Network troubleshooting
- Equipment maintenance
- Technical diagnostics
- Telecommunications installation
- Safety compliance
- Customer relationship management
- Problem solving
- Team collaboration
- Effective communication
- Infrastructure maintenance
- Parts ordering
- Service documentation
- Customer education
- Time management
- Complex repair planning
- Project oversight
- Project estimation and bidding
- Diagnostics skill
- Scheduling and coordination
Timeline
Recon chemical operations
US Army
09.2001 - 06.2002
Service Technician
Verizon
04.1998 - 10.2023
Utility Locator
Nocuts
05.1994 - 04.1998
Armored Crewman
US Army
08.1988 - 10.1992
Master of Science - Computer Networking
Strayer University
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