Jeffrey Depo
Middle River,MD
Summary
Energetic professional with a tireless work ethic and determination to excel. Resourceful leader and communicator with the staff. Determined to strive for the highest standards in excellence at all times. Able to get staff motivated to insure better than required goals at all times.
Overview
18
18
years of professional experience
Work History
Assistant Manager/ Ophthalmic Assistant
America’s Best Contacts and Eyeglasses
01.2022 - 06.2024
- Supervisor of 6 crew members
- Compassionate and dedicated to providing exceptional care to patients
- Ability to multi-task, prioritize work, and maintain organizational skills
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Optician
BJ’s Optical
01.2014 - 12.2022
- Repaired glasses for customers, completed insurance billing, and performed inventory for the entire store
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Lab Manager
Lenscrafters
01.2006 - 12.2014
- Supervised, motivated and trained a staff of eight
- Oversaw all operation of the lab
- Fabricated all types and makes of prescription lenses
- Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
- Keep equipment maintained, and ordered supplies as needed
- Set and oversaw quality assurance guidelines for laboratory work.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
Education
Bachelor's degree - Finance
University of Maryland
Skills
- Optical dispensing
- Frame adjustments
- Insurance processing
- Prescription specifications
- Problem-solving abilities
- Fittings
Timeline
Assistant Manager/ Ophthalmic Assistant
America’s Best Contacts and Eyeglasses
01.2022 - 06.2024
Optician
BJ’s Optical
01.2014 - 12.2022
Lab Manager
Lenscrafters
01.2006 - 12.2014
Bachelor's degree - Finance
University of Maryland
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