Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Derouso

Lake Forest,CA

Summary

Tech-savvy professional with advanced training and experience in additive manufacturing. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Application Engineer

Raise3D Technologies Inc
Irvine, CA
09.2023 - Current
  • Conduct product trainings to educate prospective and current customers on our products and services. Trainings includes but not limited to Pre-Sales Training, Post-Sales Product demonstrations, application showcase, public webinars and YouTube videos
  • Managing "Sample Part Program" which includes printing, packaging and shipping company samples and customer customized parts, and developing parts for future machines.
  • Document training content and collect feedback from key members of marketing and sales.
  • Apply Additive Manufacturing expertise and product knowledge to develop specific applications with customers.
  • Collect existing and new application examples from customers and develop application-related documents, blogs and guides.
  • Assisted in the integration of new technologies into existing applications.
  • Technical review of SEO documentation for industry accuracy.
  • Maintained up-to-date knowledge of current industry trends and best practices.
  • Performed research on emerging technology trends to identify opportunities for innovation.
  • Work with various R&D teams to test products and material templates before release.
  • Gathered feedback from customers regarding their experience using our products and services.
  • Setup and work trade shows

Sr Sales Support Engineer

Raise3D Technologies Inc
Irvine, CA
11.2018 - 09.2023
  • Work with NDA, ITAR and EAR clients on confidential projects
  • Provided technical support for key accounts via phone and email
  • Performed sample prints for potential customers
  • Work closely with the sales department to ensure customer satisfaction
  • Resolved escalated issues through diagnosis and troubleshooting of hardware, software, network systems, and applications in a timely manner.
  • Gathered feedback from customers regarding their experience using our products and services.
  • Processed customer orders, exchanges and returns and kept customers informed about progress.
  • Repair 3D printers at customer sites (local and out of state) and in office
  • Provided guidance and assistance to junior members of the team regarding technical challenges they faced.
  • Setup and work trade shows
  • Work with Salesforce, various slicing software, and Freshdesk.

Tier 2 Technical Support

Raise3D
Irvine, CA
08.2017 - 11.2018
  • Work with NDA clients on confidential projects, technical support via phone and email and assisted sales department
  • Repaired customer's 3D printers at local sites.
  • Provided guidance and assistance to junior members of the team regarding technical challenges they faced.
  • Resolved escalated issues through diagnosis and troubleshooting of hardware, software, network systems, and applications.
  • Worked with Salesforce, various slicing software, and Freshdesk.

Build It Designer

Build It Workspace
11.2015 - 07.2017
  • Worked with clients on confidential projects, customer service, sales, shop technician, working with heavy machines such as: CNC, Bandsaw, Tracksaw, Laser cutter and 3D printers
  • Instructed community classes with focus on intruding the general public to different technologies.
  • Taught in elementary and middle schools in robotics and design.

Education

Bachelor of Arts - Design

California State University - Long Beach
Long Beach, CA
05-2016

Skills

  • Microsoft
  • Solidworks
  • Adobe
  • 3D Printing
  • Fusion 360
  • Quality Assurance
  • Customer Support
  • Software and Hardware Testing
  • Technical Troubleshooting
  • Market Understanding

Timeline

Application Engineer

Raise3D Technologies Inc
09.2023 - Current

Sr Sales Support Engineer

Raise3D Technologies Inc
11.2018 - 09.2023

Tier 2 Technical Support

Raise3D
08.2017 - 11.2018

Build It Designer

Build It Workspace
11.2015 - 07.2017

Bachelor of Arts - Design

California State University - Long Beach

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Jeffrey Derouso